Function: International Operations – XB Cross Border
Reports To: Manager – Cross Border Operations (Delhi Gateway)
Location: Delhi Gateway (Bijwasan Hub)
Travel Required: 25% 50% 75%
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time\-bound, and secure delivery services across 55,000\+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long\-term partnerships with our clients, enabling businesses to thrive in the fast\-paced logistics environment and ever\-evolving supply\-chains. It wholly\-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage and communications business, since May 2004\.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India\-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top\-100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose\-led, people\-first company that shapes India’s supply\-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross\-functional, succession planning and global career paths, and strong culture of recognition.
The Lead – Cross Border Operations is responsible for managing day\-to\-day gateway operations and ensuring seamless execution of all Cross Border shipment processing activities at the Delhi Gateway. Reporting to the Manager – Cross Border Operations, the role is responsible for shift operations management, shipment processing productivity, service quality, compliance adherence, manpower deployment and operational exception management.
The role serves as the primary execution owner for gateway operations during assigned shifts and ensures operational continuity, shipment visibility, processing accuracy and service reliability in alignment with Blue Dart and DHL eCommerce operational standards.
To ensure efficient, compliant and productive execution of Cross Border gateway operations through disciplined operational control, manpower management, service quality adherence and timely resolution of operational exceptions while supporting business growth and customer commitments.
Shift Operations Management
Shipment Processing \& Gateway Execution
Compliance \& Customs Operations
People Management \& Workforce Coordination
Service Quality \& Exception Management
Shipment Monitoring \& Network Coordination
Billing \& Data Accuracy Support
Systems, Reporting \& Operational Controls
Stakeholder Coordination
Education
Experience
Technical Skills
Behavioural Competencies
Sr. No. Key Result Areas Key Performance Indicators (KPIs)
1 Shipment Processing Productivity Shipments Processed per Staff per Day
2 Shift Performance Shift Productivity \& Throughput Achievement
3 Service Reliability On\-Time Processing \& Dispatch Performance
4 Service Quality Shipment Processing Accuracy \& Exception Rate
5 Transit Performance Outbound Transit Time (TT) Adherence
6 Compliance Customs Process Compliance \& Audit Readiness
7 Operational Efficiency Workforce Utilization \& Productivity
8 Exception Management Exception Closure Rate within Defined TAT
9 Data Accuracy Scan Compliance \& Shipment Visibility Accuracy
10 Billing Support Shipment Data Accuracy \& Billing Validation
11 Reporting Timeliness \& Accuracy of Operational Reporting
12 People Team Productivity, Training \& Process Adherence
Why join DHL Blue Dart?
When you join us, you're not just taking a job—you’re becoming part of a purpose\-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit\-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion \& Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com
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