Lead - Desktop Engineer

NeurealmChennai1d ago

Full-timevia scraped

Required Skills

azure

Location \- Chennai

Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor

repairs to equipment and arrange for other service needs as appropriate* Able to troubleshoot hardware/software issues with laptops and tablets

Knowledge of AD, AAD \& Windows 10,11
Inventory Management
Deskside and white glove support experience
Knowledge of Intune would be a big plus.
Manage the day\-to\-day incidents and service requests resolving them promptly utilizing the ITSM tool of

record* Install and support Microsoft Office applications and Office 365 software and additional approved, as

needed, software* Perform basic PC, network, and mobility troubleshooting

Support with creating, editing, and maintaining user accounts, permissions, and passwords in

Office365/Azure.* Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret

complex solutions and fixes.* Ability to identify problems and proactively suggest ways to improve processes as applicable

Contribute to Knowledge Base content in line with writing styles and content guidelines
Create / Maintain / appropriate User Guides and publish updates as needed

Chennai, Tamil Nadu, India

INR 1000000 \- 1400000 (Annual)