Lead I - Business Analysis

• *Role description**

### **Who We Are**

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co\-create lasting change. Together, with over 30,000 employees in 30\+ countries, we build for boundless impact, touching billions of lives in the process. Visit us at **www.ust.com**.

• *Summary**

UST is seeking an experienced **System Analyst** with strong expertise in the **Healthcare domain, System Analysis, SQL, Data Analysis, Agile/SDLC methodologies, and Generative AI technologies**. The ideal candidate will work closely with business stakeholders, product teams, and technology teams to analyze business requirements, evaluate system impacts, perform data analysis, and translate business needs into effective technical solutions.

• *The Opportunity**

As a System Analyst, you will play a critical role in bridging business and technology teams by gathering requirements, performing system and data analysis, and supporting solution delivery throughout the Software Development Life Cycle (SDLC). You will leverage data insights, healthcare domain expertise, and emerging AI capabilities to drive better business outcomes and process improvements.

### **Key Roles \& Responsibilities**

• Analyze business requirements and translate them into detailed functional and system requirements.
• Perform system analysis, impact assessment, and gap analysis for new initiatives, enhancements, and change requests.
• Work closely with healthcare business processes, applications, workflows, and data systems.
• Use SQL to perform data extraction, validation, reconciliation, investigation, and troubleshooting activities.
• Analyze large datasets to identify trends, inconsistencies, anomalies, and data quality issues.
• Prepare functional specifications, business requirements documents (BRDs), system requirement specifications (SRS), use cases, process flows, and related artifacts.
• Collaborate with business stakeholders, Product Owners, developers, QA teams, and architects throughout the project lifecycle.
• Support Agile delivery activities including backlog refinement, requirement grooming, sprint planning, sprint reviews, and acceptance validation.
• Perform root cause analysis and support defect investigation and production issue resolution.
• Facilitate requirement walkthroughs, solution discussions, and stakeholder workshops.
• Ensure traceability between business requirements, system requirements, development, and testing deliverables.
• Leverage Generative AI and Prompt Engineering techniques to improve analysis, documentation, and productivity.
• Support process optimization initiatives through data\-driven insights and system improvements.
• Maintain project documentation and knowledge repositories.

• *What You Need**

### **Requirements**

• Strong healthcare domain knowledge and understanding of healthcare systems and business processes.
• Experience in System Analysis, Business Analysis, and Requirement Analysis.
• Strong SQL skills with the ability to perform complex data analysis and validation.
• Experience working with large datasets and data quality analysis.
• Good understanding of Agile methodologies and Software Development Life Cycle (SDLC).
• Knowledge of Generative AI concepts and Prompt Engineering techniques.
• Experience performing impact analysis, gap analysis, and root cause investigations.
• Ability to convert business requirements into functional and technical specifications.
• Strong stakeholder management and communication skills.
• Excellent analytical, problem\-solving, and troubleshooting abilities.

• *Required Skills**
• Healthcare Systems
• Healthcare Domain Expertise
• System Analysis
• Requirement Analysis
• Business Analysis
• SQL
• Data Analysis
• Data Validation
• Data Investigation
• Impact Analysis
• Gap Analysis
• Agile Methodology
• Software Development Life Cycle (SDLC)
• User Story Analysis
• Functional Specifications
• Process Documentation
• Root Cause Analysis
• Defect Analysis
• Production Support
• Stakeholder Management
• Generative AI
• Prompt Engineering
• Business Process Analysis
• Functional Requirement Documentation

• *Desired Skills**
• Healthcare Claims Processing
• Member Management Systems
• Provider Management Systems
• Business Intelligence \& Reporting
• Advanced SQL Optimization
• Data Warehousing Concepts
• AI\-Assisted Business Analysis
• JIRA
• Confluence
• API Analysis
• Process Automation
• Change Management
• Agile Product Delivery

• *Qualification**
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Healthcare Informatics, Business Administration, or a related field.
• Relevant certifications in Business Analysis, Agile, Healthcare, or Data Analytics are preferred.

• *Experience**
• *5\+ Years** (or as per project requirements)

• *Skills**
• Agile
• SDLC
• Healthcare Systems
• System Analysis
• Data Analysis
• SQL
• Generative AI
• Prompt Engineering
• Issue Analysis
• Requirement Analysis
• Stakeholder Management

• *What We Believe**

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values inspire us to encourage innovation, champion diversity and inclusion, and place people at the center of everything we do.

### **Humility**

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.

### **Humanity**

Through business, we will better the lives of those less fortunate than ourselves.

### **Integrity**

We honor our commitments and act with responsibility in all our relationships.

• *Equal Employment Opportunity Statement**

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

UST reserves the right to periodically redefine roles and responsibilities based on the requirements of the organization and/or employee performance.

• Support and promote the values of UST.
• Comply with all Company policies and procedures

• *Skills**

Agile, SDLC, Healthcare Systems, Data Analysis, Generative AI, Prompt Engineering, Issue Analysis

• *About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.