Lead II - .NET Support Engineer

ID: 59169

7 \- 9 Years

2 Openings

Kochi

### **Role description**

Job Title 3rd Line Support Engineer / Technical Support Engineer Role

Overview

The 3rd Line Support Engineer is responsible for providing advanced technical support and change delivery for business\-critical applications and data platforms.

This role focuses on resolving complex incidents, implementing approved changes, and ensuring the accuracy and continuity of business data operations.

The engineer will work closely with delivery teams, stakeholders, and other support tiers to maintain service quality and system stability.

Key Responsibilities Delivery \& Change Management Deliver approved application and data changes in line with agreed governance and release processes.

Support change requests by performing technical analysis, impact assessment, and deployment activities. Collaborate with development, QA, and infrastructure teams to ensure smooth transition of changes into production.

Contribute to continuous improvement initiatives related to support and delivery processes.

3rd Line Technical Support Act as the escalation point for complex technical incidents beyond 1st and 2nd line support.

Perform in\-depth investigation and root cause analysis of recurring or high\-impact issues. Provide permanent fixes and document known errors and workarounds.

Ensure incidents and problems are resolved within agreed SLAs and OLAs. Business Data Maintenance Maintain and support business\-critical data across production and non\-production environments.

Perform data corrections, validations, and reconciliations as required by the business. Ensure data integrity, accuracy, and consistency when applying fixes or changes.

Support reporting and operational teams with data\-related queries and investigations.

Technical Skills \& Experience

Essential Skills

• *Financial Data experience. Advanced Excel skills, including complex formulas, pivot tables, macros. VBA for automation, tooling, and support utilities to improve operational efficiency.**

• *MS SQL with strong experience in: Writing and optimizing queries Stored procedures and functions Data investigation and troubleshooting**

• *Desirable Skills Experience working in a 3rd line or L3 support environment. Understanding of ITIL processes (Incident, Problem, Change).**

Experience supporting business‑critical or data‑intensive systems.

Ability to work effectively in a delivery‑focused, client‑facing environment.

Soft Skills \& Competencies Strong analytical and problem‑solving skills. High attention to detail, especially when working with business data.

Clear and professional communication with both technical and non‑technical stakeholders.

Ability to work under pressure and manage multiple priorities.

Proactive mindset with a focus on continuous improvement.

Education \& Qualifications Degree in Computer Science, Engineering, or a related technical discipline (or equivalent experience).

Relevant technical or IT service management certifications are an advantage.

### **Skills**

vb.net,.net,sql,sql server,

### **About UST**

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.