Lead SRE

Resource required for Lead SRE

Experience – 8 to 14 Years

Notice Period – Immediate

Mandatory Skills – SRE, Lead experience, DevOps, Linux, Automation, Cloud (Azure or AWS or GCP)

Work location (Onsite / Hybrid / Remote) – Hybrid

How many rounds of Interview – 2

Location \- Bengaluru / Hyderabad / Chennai

Kindly share your relevant exp with the following skills \- in years :

SRE

Lead experience

DevOps

Linux

Automation

Cloud (Azure or AWS or GCP) Any 2 is a mandate

• *About the Role \& Team**

We are expanding our Site Reliability Engineering (SRE) organization to enable a 24x7 follow\-the\-sun operating model. This role is part of newly established offshore SRE teams that will work in close partnership with our US\-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

This is a high\-impact, front\-line operations role focused on real\-time incident response, proactive prevention, and continuous automation. Every minute matters—our SREs act decisively to prevent service degradation and protect the customer experience.

• *What You’ll Do**

• **Incident Response \& Command**
• **Lead team of 5/6 SREs and works closely with client Leads and Managers for daily activities**
• **Drives Automation to improve Performance of the systems**
• Prepare Weekly/ Monthly KPI reports
• Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
• Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency
• Drive root cause isolation within 30 minutes for critical incidents whenever possible
• Communicate effectively across engineering, product, and leadership during high\-pressure situations
• Maintain a strong presence on incident bridges—this role requires confidence, ownership, and clear decision\-making

• *Proactive Reliability Engineering**

· Identify patterns, trends, and signals to prevent incidents before they occur

· Continuously improve alert quality, reduce noise, and increase signal fidelity

· Partner with engineering teams to enhance system resilience and reliability

• *Automation \& Toil Reduction**

· Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows

· Build and improve tooling across incident response, observability, and operations

· Leverage AI\-assisted development tools (e.g., Cursor, Claude) where they provide clear value

• *Platform \& Systems Support**

• *Troubleshoot across a hybrid ecosystem including:**

· On\-prem VMs (Linux \& Windows; VMware)

· Cloud platforms (AWS, GCP, Azure)

· Containerized environments (Kubernetes clusters)

• *Diagnose and resolve issues across:**

· Networking (connectivity, latency, DB access interruptions)

· Kubernetes (ingress, environment variables, cluster\-level issues)

· CDN and traffic management layers (Akamai, waiting rooms – plus)

• *Required Technical Skills \& Experience**

• *Core Engineering \& Operations**

· Strong experience in incident management and triage in production environments

· Proven ability to troubleshoot complex distributed systems under pressure

· Solid understanding of Linux systems administration (including performance, networking, NTP, etc.)

• *Cloud \& Infrastructure**

· Hands\-on experience with AWS core services (S3, Lambda, Load Balancers, ECS, EC2\)

· Familiarity with GCP and/or Azure environments

· Experience operating in multi\-cloud and hybrid environments

• *Containers \& Orchestration**

· Experience troubleshooting Kubernetes clusters (pods, ingress, configuration issues)

· Understanding of containerized application architectures

• *DevOps \& CI/CD**

Strong knowledge of DevOps practices and CI/CD pipelines

Hands\-on experience with

· Harness

· GitHub and/or GitLab

• *Application \& Technology Stack Awareness**

Working knowledge of

· Java, Node.js, React\-based applications

Understanding of database connectivity and dependencies across

· Oracle, MariaDB, MSSQL (no DBA ownership, but strong troubleshooting awareness required)

• *Networking**

Strong foundational knowledge of

· TCP/IP, DNS, HTTP(S)

· Load balancing and network troubleshooting

· Diagnosing connectivity issues between services and databases

• *Preferred Qualifications**

• Experience in large\-scale enterprise (Fortune 500\) environments supporting mission\-critical applications
• Prior experience as an Incident Commander or similar leadership role during outages
• Familiarity with Akamai CDN and traffic management tools
• Experience in high\-volume, high\-availability production environments

• *Why This Role Matters**

This team forms the backbone of our global reliability strategy, ensuring continuous coverage and rapid response across all hours. You will directly impact uptime, customer experience, and operational excellence—playing a critical role in preventing and resolving issues before they become major incidents.

• *Working hours** \-

Shift 1 \- 3 AM to 12:30 PM IST ( 5:30 PM to 3 AM EST)

Shift 2 \- 11 AM to 8:30 PM IST ( 01:30 AM to 11 AM EST)

Pay: ₹2,700,000\.00 \- ₹3,000,000\.00 per year

Benefits

• Provident Fund

Application Question(s)

• How many years of exp you have into SRE

Lead experience

DevOps

Linux

Automation

Cloud (Azure or AWS or GCP) (Any 2 MAndatory)

• This is a rotational shift where the first shift starts at 3AM and the other starts at 11AM (you must be comfortable for both\- as its rotational) and be able to onboard us in 0\-20 days at our Hyderbad / Bengaluru / Chennai office \- This is full time perm role

Work Location: In person