As a Customer Care Representative with FedEx in Maharashtra, you will be responsible for a range of operational and client-facing duties. Your core responsibilities include handling customer inquiries, managing hub operations, creating accounts, onboarding new processes, processing bookings, providing quotes, and addressing complaints. You will resolve issues, manage cases, implement service recovery, prevent future problems, handle claims, and work on escalated matters. You must complete defined processes accurately and on time, adhering to all standards, and identify anomalies to resolve them using established rules, escalating complex issues when necessary. The role demands strong interpersonal and written and verbal communication skills, effective teamwork, proficiency with Microsoft Office and general PC use, and solid problem-solving abilities.