Malayalam Speaking mandatory
\* Customer Outreach: Contacting customers via phone calls, email, and other channels to discuss and collect outstanding payments.
\* Payment Negotiation: Negotiating payment arrangements and repayment plans with customers who have overdue balances.
\* Problem Resolution: Addressing customer billing issues, reconciling accounts, and resolving queries related to payments.
\* Record Maintenance: Maintaining accurate and up\-to\-date records of customer communications, transactions, and payment arrangements.
\* Target Achievement: Meeting and exceeding established collection targets and objectives set by the client or BPO company.
\* Compliance \& Confidentiality: Adhering to all relevant compliance guidelines, regulatory requirements, and data privacy standards.
\* Issue Escalation: Escalating complex or unresolved issues to the appropriate departments or team leaders.
\* Communication Skills: Excellent verbal and interpersonal communication skills for effective customer interaction.
\* Education: A high school diploma is typically required, with an Associate's or Bachelor's degree preferred for some roles.
\* Negotiation Skills: Proficiency in negotiation to reach payment agreements.
\* Experience: Previous experience in a tele\-collection, debt recovery, or customer service role is preferred.
\*
Shift Timings \& Weekoff
\* 9\.30am to 7pm ( 6 days working and Rotational weekoff)
Pay: ₹15,000\.00 \- ₹20,000\.00 per month
Work Location: In person