Management Trainee - AI Operations

• *Role Name: Management Trainee – AI Operation (Internship)**

At Kapture CX, we are looking for a Management Trainee – AI Delivery in our Implementation team.**Who are we?**

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI\-powered solutions. We partner with enterprises across industries to bring scalable automation and insight\-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca\-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry\-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.**What is this role all about?**

This is an entry\-level role for fresh graduates who want to begin their careers in a client\-facing and technology\-driven environment. You will work closely with internal teams to understand customer needs and support the delivery of AI\-enabled solutions on Kapture’s platform.**Sounds interesting?****Here’s a more detailed description of what you will do in this role:*** You will work with product, technology and support teams to understand client requirements and business objectives

• You will assist in preparing and maintaining documentation such as BRDs, PRDs and user stories
• You will support project execution activities under guidance, following Agile or Waterfall methodologies
• You will participate in client meetings, demos and training sessions
• You will coordinate with internal teams to ensure smooth and timely delivery

This is a **Bangalore\-based role**.

We work five days a week from the office, as we believe in\-person interactions fuel innovation and agility.**What does success look like in this role?**

You support projects effectively, communicate clearly with teams, and build a strong understanding of how AI\-driven solutions are delivered to enterprise clients.**What would make you a good fit for this role?**

Here are the basic requirements:* You have a graduate degree in Business, Technology or Engineering

• You have good communication and interpersonal skills
• You are comfortable working with multiple teams and priorities
• You are eager to learn and grow in a fast\-paced environment

• *What are the most critical skills for this role?*** You can understand and document business and technical requirements clearly
• You have basic analytical and logical thinking skills
• You can coordinate tasks and follow through on action items
• You communicate clearly with both internal teams and clients

• *You will have an advantage if you:*** Have exposure to SaaS platforms or tech\-enabled products
• Have basic knowledge of project management concepts
• Are comfortable creating documentation and presentations
• Have participated in internships or live projects

• *Why should you be interested?****Here’s what you will gain from this role:*** Hands\-on training and mentorship
• Exposure to live client projects and enterprise systems
• A strong foundation in AI operations and project delivery