Manager - Change, Communication, Training & Adoptio

### **Summary**

The Change and Communication Management Consultant supports the execution of International change, communication, and training activities for the CRM of the Future program. Working under the guidance of the Change and Communication Lead or Training \& adoption Lead, this role helps ensure smooth adoption of the new Salesforce\-based CRM across 90\+ markets by delivering high\-quality change deliverables, stakeholder support, and readiness activities.

### **About the Role**

• *Key Responsibilities**

• Support the development of change impact assessments, stakeholder maps, and readiness reports for International markets
• Assist in creating communication materials, newsletters, FAQs, and leadership updates aligned with the program’s messaging strategy.
• Coordinate logistics and preparation for program sessions, workshops, leadership meetings, and training events.
• Help design/create and maintain training content, user guides, and enablement materials in collaboration with SMEs and training teams.
• Monitor market readiness indicators and track progress across workstreams to help identify risks, gaps, or dependencies.
• Execute communication campaigns and ensure timely dissemination of information to relevant stakeholders.
• Collaborate with country change teams to collect data, consolidate feedback, and support local change execution.
• Assist in hyper\-care activities post‑go‑live by tracking user feedback, adoption blockers, and training needs.
• Maintain change dashboards, reporting templates, and program documentation with consistent quality and accuracy.
• Work closely with PMs, Product Owners, and functional teams to ensure alignment between change, communication, and training activities.

• *Required Skills \& Experience**

• Experience supporting change management, communication, training, or transformation projects.
• Basic understanding of digital or CRM transformations and user adoption principles.

• *Good to Have**

• Exposure to large\-scale technology transformation programs or enterprise CRM rollouts.

Foundational change management certification (e.g., Prosci, ACMP) or training

• *Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture

• *Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally.

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Division

International

Business Unit

Marketing

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS \= IN010\) Novartis Healthcare Private Limited

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

### **Accessibility and accommodation**

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e\-mail to \[email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.