Manager - Client Servicing

• *Senior Client Servicing Manager**

• *Location:** Thane, Mumbai – Work from Office
• *Experience:** 5–8 years (Agency experience preferred)

• *Key Responsibilities**

• **Client Relationship Management:** Lead key client accounts, build strong relationships with stakeholders, and ensure high client satisfaction and retention.
• **Brand Strategy \& Growth:** Develop strategic brand and marketing plans aligned with client objectives, business goals, and market opportunities.
• **Account Growth \& Upselling:** Identify opportunities to expand existing accounts, pitch new ideas, and drive additional business through strategic recommendations.
• **Campaign Planning \& Execution:** Oversee integrated marketing campaigns across digital, social media, and traditional platforms, ensuring quality and timely delivery.
• **Team Leadership:** Guide and coordinate with internal creative, content, digital marketing, and production teams to ensure effective execution.
• **Performance Monitoring:** Review campaign performance, analyze key metrics, and provide actionable insights and recommendations to clients.
• **Project \& Account Management:** Manage multiple accounts, budgets, timelines, deliverables, and client expectations efficiently.
• **Strategic Communication:** Lead client meetings, presentations, reviews, and business discussions while proactively resolving concerns and challenges.

• *Qualifications \& Skills**

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 5–8 years of experience in client servicing, account management, or brand management, preferably in a digital marketing or creative agency.
• Strong understanding of brand strategy, digital marketing, campaign planning, and consumer behavior.
• Proven ability to manage senior client stakeholders and lead strategic business discussions.
• Experience in account growth, upselling, pitching, and identifying new business opportunities.
• Strong leadership, communication, negotiation, and problem\-solving skills.
• Ability to manage multiple accounts, lead cross\-functional teams, and deliver projects within deadlines.
• Proficiency in Microsoft Office and familiarity with campaign analytics and reporting tools.

Job Type: Full\-time

Education

• Bachelor's (Preferred)

Experience

• Client Servicing: 5 years (Required)

Work Location: In person