Manager Operations

• *J** **ob Description:** **Manager** **– Finance** **\& Accounts** **Operations**

• *Position Overview**

We are seeking a dynamic and experienced **Manager** **– Finance Operations** to oversee a diverse team comprising **resources** supporting the **ANZ** **region** . This role is pivotal in driving operational excellence, collaboration, and continuous improvement across finance processes, while fostering team growth and leveraging tools and technology for efficiency gains.

• *Key Responsibilities**

• *Team Leadership \& Oversight**

• Lead and manage a team of finance professionals across OTC function including Collections management.
• Ensure smooth Transition of OTC processes from on shore / Third Party vendor to GCC insourcing
• Provide day ‑ to ‑ day oversight, guidance, and performance management to ensure delivery of high ‑ quality outputs.
• Act as the escalation point for complex issues across invoice processing, reconciliations, and expense audits.
• *Collaboration \& Stakeholder Management**

• Partner with cross ‑ functional teams (Procurement, HR, Operations, Audit) to ensure seamless finance operations.
• Build strong relationships with internal stakeholders and external vendors to resolve issues and improve service delivery.
• *Process Improvement \& Optimization**

• Identify opportunities for process standardization, automation, and optimization across OTC process .
• Drive efficiency gains through technology enablement (ERP, Concur, workflow tools, reporting dashboards).
• Implement best practices to strengthen compliance, accuracy, and timeliness of deliverables.
• *Team Development \& Growth**

• Mentor, coach, and develop team members to enhance skills and career progression.
• Foster a collaborative, high ‑ performance culture with emphasis on accountability and continuous learning.
• Support succession planning and talent development initiatives.
• *Operational Excellence**

• Ensure timely completion of billing, collections , cash applications, master data management, dispute management, account reconciliations , AR Analytics etc .
• Monitor KPIs and SLAs, prepare executive ‑ level reporting, and drive corrective actions where needed.
• Support audits (internal, external, SOX) and ensure adherence to financial controls and compliance standards.
• *Qualifications \& Experience**

* **Education**

• Graduate in Commerce or Finance.
• Chartered Accountant (CA) or master’s degree (MBA/Finance or equivalent) preferred.
• **Experience** :
• Minimum **10** **–1** **5** **years** of experience in finance operations, with at least **5** **\+ years in a leadership role** .
• Strong exposure to OTC (Order to Cash) process
• Str o ng exposure to Transition s from onshore / Third Party to GCC
• Experience managing teams across multiple geographies/time zones.
• **Skills \& Competencies** :
• Proven leadership and team ‑ building skills
• Strong analytical, reconciliation, and problem ‑ solving abilities.
• Expertise in ERP systems, Concur, and workflow/web applications.
• Excellent communication, stakeholder management, and executive reporting skills.
• Ability to drive process improvement, efficiency gains, and technology enablement.
• *Work Schedule**

• Shift timings aligned to **ANZ** **time zone** .
• Flexibility to adapt to business needs and deadlines.
• *Why Join Us**

• Opportunity to lead a diverse finance operations team across critical functions.
• Exposure to global processes and cutting ‑ edge tools.
• Career growth potential with leadership pathways in finance transformation.
• *Additional Information**

• *About Us, Our Culture \& What We Can Offer You**

Established over 200 years ago, Chubb Fire \& Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

\#BR\-CB