Job Title : Manager Operations
Function : Operations
1\. Purpose
Responsible for execution of timely and profitable delivery of shipments to customers through effective management of service center operations \& PUD/ DC operations in the area
2\. Key Responsibilities
Responsibilities
Operational* Support Area Head in developing the budget for the Area
Area Head and forward the proposals to the concerned authorities for further due diligence/approvals
People* Provide direction, guidance and support to function employees in the Area to help them discharge their duties effectively
3\. Key Result Areas and Key Performance Indicators
S. No Key Result Areas Key Performance Indicators
1\. Optimize costs in the Area • % reduction in Operating Costs for the area (i.e. OCPK and OCPM)
2\. Drive Reach Enhancement • Support Expansion into Tier 2 and Tier 3 cities as per plan (through RSPs and BDEs)
3\. Drive service quality and excellence in the Area • Overall adherence to area service quality in terms of Net Service Levels (NSL)* Delivery performance as per transit time for all products
4\. Ensure Security of Shipments • Number of open security related cases in the Area
5\. Ensure Regulatory Compliance • Compliance to all applicable regulatory requirements
6\. Drive Operations of Channel Partners attached to the Area • Operational Performance of* RSPs
7\. Drive Operations Process Efficiency and capability • % increase in operational productivity in the Area (measured as shipments/ employee )* % coverage of employees \- direct and indirect (as per plan) in Area in terms of conduct of operations training programmes
8\. Support Employee Capability Building and drive employee morale and engagement • % Key area positions with identified successors / potential successors* Employee Attrition (%)