Manager | PEGA | Bengaluru | Artificial Intelligence & Data | Robotics Process Automation

• *Job description**

Job Title: Pega Customer Decision Hub (CDH)

Experience: 8\-12 years

• *Role Summary**

We are looking for a skilled Pega Customer Decision Hub (CDH) Senior System Architect to design, develop, and implement real\-time decisioning and next\-best\-action solutions using Pega CDH.

• *Responsibilities**

Design and develop Customer Decision Hub (CDH) solutions using Pega

Configure Next\-Best\-Action (NBA) strategies, Engagement Policies, Arbitration, and Contact Policies.

Develop and maintain Decision Strategies, Action Flows, Treatments, and Customer Journeys.

Configure Customer Profile Designer, Customer Data, and Predictive Analytics.

Integrate CDH with external systems using REST/SOAP APIs.

Collaborate with business stakeholders, business analysts, architects, and QA teams to translate business requirements into decisioning solutions.

Perform code reviews and ensure adherence to Pega guardrails and best practices.

Support application deployment, production releases, and troubleshooting.

Optimize decisioning performance and monitor strategy execution.

Required Skills

Pega Certified Decisioning Consultant (PCDC) certification.

Pega Certified Senior System Architect (CSSA) – Mandatory.

Hands\-on experience with Pega Customer Decision Hub (CDH) / Customer Decisioning on Pega.

Strong knowledge of Next\-Best\-Action Designer, Decision Strategies, Engagement Policies, Contact Policies, and Arbitration.

Experience configuring Actions, Treatments, Channels, and Business Rules.

Good understanding of Adaptive Models, Predictive Analytics, and AI\-based decisioning.

Experience integrating CDH with external systems using REST APIs.

Familiarity with Java, SQL, and cloud platforms.

Strong analytical, problem\-solving, and communication skills.

Nice\-to\-Have

Experience with Customer Profile Designer (CPD) and Prediction Studio.

Exposure to Customer Journey, Real\-Time Containers, and Outbound Campaign Management.

Experience with event streaming technologies such as Kafka.

Exposure to Pega Infinity features (DX API, Constellations).

Experience with Agile methodology and DevOps pipelines.