Manager(Portuguese)

• *Manager — Accounts Receivable Operations \| Portuguese**

• *About the Team**

The Accounts Receivable Operations team supports customer\-facing finance processes across Portuguese\-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities.

The team’s operational scope includes

• Invoice generation and manual invoicing
• Invoice delivery and digital presentment
• Credit and rebill processing
• Refunds
• Card payments
• Chargebacks
• Unbilled reconciliation
• A/R help\-desk support
• Revenue\-related processing and adjustments

The Manager will lead a team of approximately **7–8 employees** , with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

• *Job Summary**

The **Manager – Accounts Receivable Operations (Portuguese)** leads end\-to\-end A/R service delivery for Portuguese\-language markets.

The role is responsible for ensuring timely, accurate, compliant, and customer\-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues.

The Manager serves as an escalation point for complex billing, payment, invoice\-delivery, reconciliation, and revenue\-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross\-functional issues.

The position also has responsibility for **people leadership, process improvement, system enhancements, operational controls, and change implementation** .

• *Key Responsibilities**

• *A/R Service Delivery**

• Lead end\-to\-end Accounts Receivable service delivery for Portuguese\-language markets.
• Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
• Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help\-desk support.
• Ensure applicable revenue\-related activities are processed accurately and in accordance with established corporate policies and service requirements.
• Support reconciliation of receivable and unearned accounts and processing of revenue\-impacting adjustments.

• *Operational Performance**

• Establish clear priorities and allocate workloads across the team.
• Manage capacity and operational coverage.
• Monitor and manage:

+ SLAs

+ Quality

+ Turnaround time

+ Aging of operational queues

• Identify service\-performance risks and coordinate corrective actions.
• Maintain reliable and customer\-focused operational delivery.

• *Exception \& Escalation Management**

• Resolve complex billing, payment, delivery, and reconciliation exceptions.
• Act as an escalation point for internal stakeholders and regional Finance teams.
• Coordinate cross\-functional resolution of issues affecting A/R operations and customer experience.
• Ensure escalations are appropriately investigated and driven toward resolution.

• *People Leadership**

• Lead and develop a team of approximately **7–8 employees** .
• Set clear performance expectations.
• Provide coaching and ongoing feedback.
• Support employee development and capability building.
• Manage performance and workload.
• Promote knowledge sharing across the team.
• Train or coordinate training for system, process, and policy changes where required.

• *Stakeholder Management**

• Partner with **Collections, Tax, OAL, Customer Service, regional Finance teams** , and other relevant stakeholders.
• Develop and maintain productive relationships with key internal and local\-country stakeholders.
• Act as a liaison across relevant revenue\-cycle organizations to ensure business requirements are understood and addressed.
• Work across organizational boundaries to improve the end\-to\-end customer experience.

• *Process \& System Improvement**

• Identify opportunities to improve departmental processes and procedures.
• Propose and initiate business\-process improvements.
• Identify opportunities for system enhancements.
• Partner with relevant organizations to support implementation of system and process changes.
• Support adoption of approved improvements across the team.
• Contribute to sustained operational efficiency and service\-quality improvement.

• *Mandatory Requirements**

Based strictly on the supplied role description, the following capabilities are essential:

• **Portuguese\-language capability** appropriate for managing Portuguese\-language A/R operations.
• Demonstrated ability to **lead and manage an operational team** , including workload allocation, coaching, feedback, performance management, and capability development.
• Strong Accounts Receivable operations knowledge.
• Ability to manage operational service performance across **SLAs, quality, TAT, capacity, and queue aging** .
• Ability to resolve complex A/R exceptions and escalations.
• Experience collaborating with cross\-functional Finance and business stakeholders.
• Ability to support reconciliations and revenue\-related operational activities.
• Experience identifying and driving process improvements.
• Ability to support system enhancements and business\-process changes.
• Strong stakeholder\-management and communication capability.