Zensar Technologies seeks a seasoned Senior D365 Customer Service Developer & Functional Consultant to design and deploy comprehensive customer service solutions using Microsoft Dynamics 365. You will lead the full implementation lifecycle, from gathering client requirements to configuring and developing essential system components. Your expertise will directly shape and enhance critical customer service processes for our clients. This position demands a deep understanding of Dynamics 365 Customer Service and offers a chance to merge technical development with strategic customer service improvement, delivering tangible operational impacts through advanced tool utilization.