Microsoft Dynamics 365 CE/CRM Technical Consultant

Ahmedabad, India

4\-6 Years Experience

##### **About The Company**

Altum is a Microsoft Business Applications consultancy and AI implementation partner delivering end\-to\-end Dynamics 365, Power Platform, and AI\-driven solutions for enterprises and organizations across industries. Our Customer Engagement practice designs and builds Dynamics 365 Sales, Customer Service, and Power Platform solutions \- integrated with Azure, Microsoft Fabric, and our clients' broader technology landscape \- to help organizations modernize how they sell, serve, and operate. We work across AI consulting, implementation, integration, data \& analytics, and managed services, and we hold ourselves to Microsoft best practices on every engagement.

###### **About This Role**

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 4–6 years of hands\-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client\-facing role: beyond strong technical delivery, you will own day\-to\-day client communication and run daily cadence (stand\-up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade\-safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

###### **Key Responsibilities**

Technical Delivery

• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
• Design and build solutions on Microsoft Dataverse and the Power Platform, including model\-driven and canvas Power Apps and Power Automate flows.
• Develop extensions using C\# plug\-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.
• Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
• Configure security roles, business units, teams, and field\-level security in line with least\-privilege and segregation\-of\-duties principles.

Design and manage solution deployments across environments (Dev Test UAT* Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.

• Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
• Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go\-live.

Client Communication \& Cadence Leadership

• Act as the primary technical point of contact for the client on assigned workstreams.
• Plan and run daily cadence (stand\-up) meetings – tracking progress, surfacing blockers, and driving actions to closure.
• Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
• Lead requirement\-gathering and solution\-design discussions, and manage scope, expectations, and follow\-ups.
• Maintain and report against sprint backlogs, action logs, and delivery plans.
• Mentor junior consultants and review their configuration and code for quality and adherence to best practice.

Technical Skills Required

• 4–6 years of hands\-on experience as a Dynamics 365 CE / CRM technical consultant or developer.
• Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
• Strong development skills: C\# (.NET), plug\-ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.
• Solid Power Platform experience: model\-driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
• Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
• Working knowledge of ALM for Dynamics 365 – managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
• Understanding of the CE security model (roles, business units, teams, field security).
• Proven ability to lead client communication and run daily cadence / stand\-up meetings independently.
• Excellent verbal and written communication, stakeholder management, and problem\-solving skills.
• Comfortable working in Agile / iterative delivery environments.

Preferred Skills

• Microsoft certifications such as PL\-200 (Power Platform Functional Consultant), PL\-400 (Power Platform Developer), MB\-210 (Sales), or MB\-230 (Customer Service).
• Experience with Power BI and Microsoft Fabric for reporting and analytics.
• Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365\.
• Exposure to Power Pages / portals and Customer Insights (Marketing).
• Experience integrating CE with ERP (Dynamics 365 Finance \& Operations) or third\-party platforms.
• Consulting background with client\-facing delivery in a partner or systems\-integrator environment.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

Employee Benefits \& Growth Opportunities

Altum offers a professional and supportive work environment with opportunities for career growth and skill development.

Employees benefit from

• Health insurance and employee well\-being support
• Continuous learning and professional development opportunities
• Exposure to global clients and emerging technologies
• A collaborative culture that encourages ownership and innovation
• Long\-term career growth aligned with organizational expansion