MIS Executive

We are looking for a detail\-oriented MIS Executive with advanced Excel skills and excellent communication abilities. The candidate will manage reports and data accuracy while also supporting customers who raise queries through the company’s app. The role requires clear communication, timely issue resolution, and coordination with relevant internal teams to ensure a smooth customer experience.

• *Key Responsibilities**

l Prepare, update, validate, and maintain MIS reports, dashboards, trackers, and operational data. l Use advanced MS Excel features such as PivotTables, lookup formulas (VLOOKUP/XLOOKUP), IF formulas, conditional formatting, data validation, and data cleaning to analyse and report data.

l Monitor customer queries received through the company’s app, understand the issue, and provide accurate and timely resolutions. l Respond to customer questions professionally by phone, email, chat, or other designated communication channels.

l Troubleshoot basic app\-related issues, guide customers through the correct process, and escalate technical or complex cases to the concerned team. l Track open queries, follow up until closure, and maintain records of issues, resolutions, and recurring problems.

l Coordinate with internal teams to investigate discrepancies, resolve customer concerns, and improve service turnaround time. l Check data for accuracy, identify inconsistencies, and ensure reports and customer records are updated correctly.

l Share regular reports on query volumes, resolution status, pending cases, and operational performance.

l Maintain confidentiality of customer information and follow company processes and service standards. Required Skills \& Qualifications l Graduate in any discipline; candidates with relevant MIS, reporting, operations, or customer support experience are preferred.

l Strong command of MS Excel, including advanced formulas, PivotTables, lookups, data sorting/filtering, and report preparation.

l Excellent verbal and written communication skills, with a customer\-focused and solution\-oriented approach. l Ability to understand customer queries, explain solutions clearly, and handle conversations patiently and professionally.

l Good analytical skills, attention to detail, time management, and follow\-up discipline. l Comfortable working with apps, web\-based systems, CRM/ticketing tools, and routine data\-entry/reporting processes.

l Ability to manage multiple tasks and meet reporting and query\-resolution timelines.Preferred Experience Experience in MIS reporting combined with customer support, app\-based query handling, operations, or service coordination will be an advantage.

Ideal Candidate Profile A proactive and dependable professional who can work confidently with data in Excel, communicate exceptionally well with customers, and take ownership of queries until they are resolved.

Pay: ₹15,000\.00 \- ₹20,000\.00 per month

Work Location: In person