MIS Executive

Job Description

• Analyze daily service center operations to ensure efficiency and optimal performance.
• Monitor key metrics such as call volume, IW/OW, spare parts usage, accessories sales, and VAS.
• Track operational KPIs including open calls, 1\-hour TAT compliance, and shortage registrations; support timely issue resolution.
• Act as the primary point of contact for customer escalations.
• Coordinate with cross\-functional teams for seamless operations.
• Oversee shortage/PNA registrations and ensure timely closure.
• Ensure prompt closure of shortage\-related calls upon parts receipt.
• Enforce adherence to standards in work orders and shortage processes.
• Prepare and maintain MIS reports for service operations.