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*Network Operations Global Lead**
*Job Summary:**
The Network Operations Lead – Associate Director is responsible for leading the global operations of EY’s enterprise network infrastructure, including WAN, LAN, and WiFi, supporting over 400K users across 650\+ offices in more than 150 countries. This role provides strategic and operational leadership to drive service stability, performance, and continuous improvement across network operations. It oversees major incident and outage management, change and problem management, and ensures adherence to service excellence standards. The role partners closely with product engineering, monitoring, and vendor teams to enhance network observability, enable proactive issue detection, and drive reliability improvements. As a senior leader, it acts as the highest point of escalation for complex network issues, while also leading global teams, influencing stakeholders, and driving transformation initiatives to ensure resilient, scalable, and business\-aligned network services.
*Job Description**
Provide leadership, direction, and oversight for day\-to\-day global network operations, ensuring high availability and performance of WAN, LAN, and WiFi services across all EY locations.
Ensure consistent delivery of seamless network connectivity to enable employees to effectively utilize business applications, including M365 services.
Act as the primary escalation point for critical network issues, driving timely resolution and maintaining service stability.
Lead advanced troubleshooting and restoration activities for complex network incidents, applying deep technical expertise to minimize downtime.
Drive adoption of best practices in service management tools (e.g., ServiceNow), AI and Agentic AI solutions to improve incident resolution times and enhance user perception.
Implement and continuously enhance processes for error\-free change execution, configuration management, and operational readiness.
Monitor and drive improvements in network performance metrics, ensuring adherence to SLAs and key operational targets.
Lead monthly operational reviews, identifying trends, gaps, and opportunities to improve network reliability and user experience.
Proactively reduce incident volumes and outage durations through data\-driven improvement initiatives.
Collaborate closely with network product engineering and cross\-functional IT teams to enhance network infrastructure stability, scalability, and resilience.
*EY \| Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi\-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.