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Support day\-to\-day network security operations across enterprise IT and manufacturing/OT environments. Assist with firewall and cloud security policy support, WAF monitoring/tuning, and incident handling through ServiceNow—while following change control and operational best practices.
+ Support firewall policy administration (security rules, NAT, objects, zones).
+ Review and analyze logs (Traffic/Threat/URL) for troubleshooting and investigations.
+ Assist with approved changes and documentation.
+ Support secure access troubleshooting (policy blocks, forwarding, user access issues).
+ Review logs and partner with teams to resolve recurring issues.
+ Monitor WAF alerts and assist with the investigation of web threats.
+ Support WAF policy tuning to reduce false positives while maintaining protection.
+ Help onboard web applications behind the WAF (testing \+ documentation).
+ Triage incidents, document troubleshooting steps, and drive tickets to resolution.
+ Escalate effectively and support post\-incident follow\-ups/knowledge articles.
+ Support segmentation and access controls for OT/plant environments.
Coordinate changes carefully to protect uptime, safety, and production continuity.
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+ **Palo Alto NGFW** policy and logging
+ **Zscaler** policy concepts and troubleshooting
+ **F5 BIG\-IP WAF (ASM/AWAF)** alert review and basic tuning/onboarding
+ **ServiceNow** incident workflow and documentation
Clear communication skills and strong attention to detail.
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