NOC Manager

• *Role :NOC manager**

• *Exp : 10\-15 Years**

• *Location : Bangalore**

• *Job description**

• *Role \& responsibilities**

• *NOC Operations Management**

• Lead and manage **24x7 NOC operations** to ensure continuous monitoring of infrastructure, networks, and systems.
• Oversee monitoring of **servers, network devices, storage systems, and applications**.
• Ensure quick identification, troubleshooting, and resolution of operational incidents.

• *Team Leadership**

• Manage and mentor **NOC engineers and shift leads**, ensuring operational efficiency and team development.
• Define shift structures, operational processes, and escalation procedures.
• Conduct regular training and performance reviews for NOC team members.

• *Incident \& Escalation Management**

• Act as the **primary escalation point** for critical incidents and outages.
• Ensure timely resolution of incidents and minimize service disruption.
• Lead **root cause analysis (R CA)** and ensure corrective and preventive actions are implemented.

• *Data Centre \& Infrastructure Oversight**

• Monitor and manage **data centre infrastructure components**, including servers, networking equipment, storage, and virtualization platforms.
• Coordinate with infrastructure, security, and engineering teams to maintain system availability.

• *SLA \& Service Delivery Management**

• Ensure adherence to **Service Level Agreements (SLA) and operational KPIs**.
• Track performance metrics and drive improvements in service delivery.
• Handle escalations related to customer environments and ensure timely communication.

• *Enterprise Customer Support**

• Support **enterprise customers and large\-scale infrastructure environments**.
• Provide regular updates to internal stakeholders and customers during major incidents or outages.

• *Automation \& Process Improvement**

• Identify opportunities for **automation in monitoring, alerting, and incident response processes**.
• Drive continuous improvement initiatives to improve operational efficiency.

• *Reporting \& Compliance**

• Prepare **operational reports, incident reports, SLA reports, and performance dashboards**.
• Ensure compliance with internal policies, operational standards, and security guidelines.

• *Preferred candidate profile**

• *Required Skills \& Qualifications**

• **15\+ years of total IT experience**, with **8\+ years in NOC or infrastructure operations**.
• Strong experience managing **NOC teams and 24x7 operations environments**.
• In\-depth understanding of **data centre infrastructure, networking, and system monitoring tools**.
• Experience with **incident management, problem management, and escalation frameworks**.
• Proven experience handling **enterprise customers and critical infrastructure environments**.
• Strong knowledge of **SLA management and service delivery processes**.
• Excellent leadership, communication, and decision\-making skills. Strong understanding of **network operations, monitoring tools, and infrastructure management** in large enterprise or ISP environments.
• Experience with **network monitoring and observability tools** such as SolarWinds, Nagios, Zabbix, PRTG, or similar platforms.
• Knowledge of **core networking technologies** including BGP, MPLS, VXLAN, EVPN, and SD\-WAN.
• Familiarity with **data center operations**, including servers, storage, virtualization, and network infrastructure.
• Experience managing **cloud\-based infrastructure** in environments such as AWS, Azure, or Google Cloud.
• Understanding of **incident monitoring, alert management, and escalation processes** within a 24x7 NOC environment.
• Exposure to **ISP / telecom network operations and service delivery environments**.

• *Preferred Qualifications**

• Bachelors degree in computer science, Information Technology, or Engineering.
• Certifications such as **ITIL, CCNA/CCNP**, or Data Centre certifications are an advantage.
• Experience working with cloud infrastructure, virtualization platforms, and enterprise monitoring tools.

Role: IT Infrastructure Services \- Other

Industry Type: IT Services \& Consulting

Department: IT \& Information Security

Employment Type: Full Time, Permanent

Role Category: IT Infrastructure Services

• *Education**

UG: Any Graduate

• *Key Skills**

Skills highlighted with ‘‘ are preferred keyskills

NOC OperationsInfrastructure OperationsCCNAITIL CertifiedCCNP

Enterprise CustomerCloud BasedCritical InfrastructureService DeliveryCore NetworkData Center OperationsIncident ManagementSLA Management

Work Location: In person