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non voice process

Aress Software & Education TechnologiesMH, IN1d ago
Full-timevia indeed

Job Description

Non\-Voice Process executive handles customer queries, support, or data tasks exclusively through written channels like email, live chat, social media, and back\-office tools. Responsibilities include resolving issues, data entry, and documentation, requiring strong written communication, attention to detail, and proficiency with digital tools. **Key Responsibilities**

  • **Customer Support:** Respond to inquiries and complaints via chat, email, or social media platforms.
  • **Data Management:** Perform data entry, verification, and documentation in company databases.
  • **Problem Resolution:** Troubleshoot issues by clarifying complaints and providing accurate, timely solutions.
  • **Process Adherence:** Follow set guidelines, quality standards, and policies to maintain high customer satisfaction.
  • **Administrative Tasks:** Handle back\-office activities like processing, updates, and maintenance of records.
  • Age criteria 18 to 29 years

Job Types: Full\-time, Fresher, Permanent

Pay: ₹16,000\.00 \- ₹32,000\.00 per month

Work Location: In person

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Job Overview

Job type
Full-time
Work mode
On-site
Location
Mumbai
Posted
1d ago
Source
Indeed