Non Voice Process-Chat Support

• *Position:** Non Voice Process\-Chat Support

• *Department:** Customer Support/Technical Support

• *Experience:** 2– 3 Years

• *Employment Type:** Full\-Time

• *Location:** Perungudi, Chennai

• *Job Summary**

We are looking for a **Customer Care Executive** – **Chat Process** to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.

• *Key Responsibilities**

\- Handle customer technical queries through live chat in a professional and timely manner.

\- Understand customer concerns and identify the root cause of technical issues.

\- Provide step\-by\-step troubleshooting and appropriate solutions through chat.

\- Assist customers with product/service\-related technical issues.

\- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).

\- Escalate complex or unresolved issues to the appropriate technical team.

\- Maintain accurate records of customer interactions and issue resolutions.

\- Follow up on pending or escalated issues whenever required.

\- Maintain proper chat etiquette, professionalism, and customer\-friendly communication.

\- Meet defined AHT, FCR, CSAT, quality, productivity, and response\-time targets.

• *Required Skills \& Qualifications**

\- 2 – 3 years of experience in Customer Support, Technical Support, Chat Support or IT Support.

\- Good written communication skills in English.

\- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.

\- Good typing speed and accuracy. (Avg 30 WPM)

\- Ability to multitask and handle multiple chat interactions when required.

\- Customer\-focused attitude with good patience

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person