non voice process

non\-voice process involves handling customer queries, data entry, and back\-office tasks through written communication channels like emails, live chat, and ticketing systems rather than speaking over the phone.

Key Responsibilities

• **Customer Support:** Resolve customer inquiries, complaints, and service requests via email, webforms, and live chat, maintaining high standards of written professionalism.
• **Data Entry \& Management:** Accurately update customer records, process orders, and maintain databases.
• **Process Adherence:** Follow defined turnaround times (TAT), quality standards, and compliance protocols to ensure accurate case closures.
• **Multi\-tasking:** Manage and respond to multiple chat threads or support tickets simultaneously.
• **Internal Collaboration:** Escalate complex issues to the appropriate department and follow up until final resolution.

Required Skills \& Qualifications

• **Written Communication:** Strong command of grammar, vocabulary, and professional tone in written correspondence.
• **Typing Speed:** High typing speed and accuracy to handle fast\-paced chat sessions and high\-volume emails.
• **Analytical Skills:** Strong problem\-solving abilities and a customer\-focused mindset
• Age criteria 18 to 29 years

• *Computer Proficiency:** Familiarity with customer relationship management (CRM) software, ticketing tools (like Zendesk or Salesforce), and MS Office.

Pay: ₹15,582\.17 \- ₹34,475\.92 per month

Work Location: In person