*Non\-Voice Process** role involves resolving customer inquiries, managing data, and providing technical support entirely through text\-based platforms (emails, live chat, or ticketing systems) rather than over the phone.
Core Responsibilities
**Email \& Chat Support:** Respond to customer queries, resolve complaints, and troubleshoot issues in a timely and professional manner.
**Data Processing \& Administration:** Perform back\-office operations, data entry, and documentation with high accuracy.
**Ticket Management:** Update, track, and close customer service tickets within CRM software.
**Process Adherence:** Meet specific quality, response time (SLA), and resolution targets set by the company.
Key Skills Required
**Written Communication:** Exceptional grammar, spelling, and typing proficiency, along with the ability to convey empathy clearly in text.
**Computer Proficiency:** Familiarity with CRM systems, ticketing tools, and basic spreadsheet/database software.
**Attention to Detail:** High accuracy in processing information and entering data.
**Multitasking:** Ability to handle multiple chat windows or support emails simultaneously without compromising quality