Officer in Charge

About Thoshgod Holidays Private Limited

Thoshgod Holidays Private Limited is a tour operator and travel agency assisting professionals and non\-professionals across India in pursuing their dream of building a future in Europe.

We are looking for a responsible, proactive, and results\-oriented **Officer\-In\-Charge** to oversee daily office operations, coordinate team activities, manage client relationships, and support business development initiatives.

The ideal candidate should have strong leadership and organizational skills, excellent communication abilities, and the confidence to manage both operational responsibilities and sales activities.

Role Summary

The Officer\-In\-Charge will be responsible for ensuring smooth day\-to\-day office operations, supervising staff, monitoring performance, maintaining office discipline, and supporting lead generation and client conversion activities. This role requires a hands\-on approach to management, customer service, and business development.

Key Responsibilities

• *1\. Office Operations and Team Management**

• Supervise daily office operations and ensure smooth workflow.
• Assign tasks, monitor progress, and coordinate the activities of travel consultants and support staff.
• Track employee attendance, punctuality, and workplace discipline.
• Support basic HR and administrative functions.
• Prepare operational reports and provide timely updates to management.

• *2\. Client Services and Coordination**

• Coordinate travel\-related enquiries, tour planning, bookings, and customer service activities.
• Address customer queries and complaints professionally to maintain client satisfaction.
• Liaise with vendors, partners, and service providers to ensure efficient service delivery.
• Maintain proper documentation and ensure timely completion of assigned tasks.

• *3\. Sales and Business Development**

• Make outbound calls to potential clients and candidates to promote Thoshgod's services.
• Explain service offerings and communicate their benefits to prospective clients.
• Generate, track, and follow up on leads to improve conversion rates.
• Maintain accurate records of calls, leads, follow\-ups, and conversions in the CRM system.
• Support sales and marketing initiatives related to tours, packages, and other company services.
• Monitor team targets and contribute to achieving monthly business goals.

• *4\. Reporting and Performance Monitoring**

• Track team productivity, lead progress, client conversions, and operational efficiency.
• Ensure accurate record\-keeping and timely reporting to management.
• Identify operational challenges and recommend practical improvements.
• Maintain professional communication and coordination across the team.

Required Skills and Qualifications

• Graduate in any discipline.
• Proficiency in **English and Malayalam**, both spoken and written.
• Strong leadership, communication, and interpersonal skills.
• Good knowledge of Microsoft Office, particularly Excel and Word.
• Familiarity with CRM systems and admissions\-related software.
• Experience in telecalling, telemarketing, telesales, or business development is preferred.
• Strong negotiation and client\-conversion abilities.
• Excellent organizational, multitasking, and time\-management skills.
• Ability to manage a team, solve problems, and make decisions responsibly.
• Positive attitude, resilience, accountability, and self\-motivation.
• Good writing skills and professional reporting abilities.

Salary, Incentives and Benefits

• **Competitive Monthly Salary:** Based on the candidate's qualifications, experience, and suitability for the role.
• **Performance\-Based Incentives:** Additional earning opportunities based on eligible client conversions and achievement of assigned business targets.
• **Leadership Opportunity:** Gain practical experience in team management, office administration, and business development.
• **Supportive Work Environment:** Work with a collaborative team and supportive management.
• **Career Growth:** Opportunity for long\-term professional growth within Thoshgod Holidays and its parent company.
• **Salary Revision and Role Confirmation:** Performance review and role confirmation following successful completion of the probation period, subject to company policy.

Ideal Candidate

We are looking for someone who can take ownership of daily operations, guide the team effectively, maintain high standards of client service, and actively contribute to business growth.

The right candidate should be comfortable balancing administrative and leadership duties with sales coordination, outbound calling, and target monitoring.

Pay: ₹12,000\.00 \- ₹20,000\.00 per hour

Expected hours: 6\.0 – 8\.0 per week

Benefits

• Cell phone reimbursement
• Health insurance
• Paid time off

Ability to commute/relocate

• Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Language

• English (Required)

Willingness to travel

• 25% (Required)

Work Location: In person