Onboarding and customer success executive

• *About Superfone:**

Superfone is India's 1st AI Powered Business Phone Number built to help SMBs and Enterprises to manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform.

• *Important Points:**

• This role is a fit for candidates with at least 1 year of experience in customer facing roles like Seller Support, Seller Onboarding, Category Management, or Account Management.
• This is a 100% on\-site role based at our office in HSR Layout, Bangalore.
• We work 6 days a week – 5 days from the office and WFH on Saturdays.
• Fluency in English and Hindi is a must.
• Immediate joiners are strongly preferred.
• Read more about Superfone at before your interview.

• *About the Role**

In this role, you will be the face of our company for our most valuable clients. You will own the entire lifecycle of the client—from the moment they sign up, through their document verification, onboarding, to long\-term relationship management and account expansion (cross\-selling/upselling).

• *Key Responsibilities:**

• **Seamless Client Onboarding:** Verify customer documentation immediately after payment. Contact customers and conduct product demos to train them on how to use Superfone and resolve their queries.
• **Account Relationship Management:** Act as the primary point of contact (POC) to guide high\-value corporate clients. Build deep, proactive relationships with the customer’s stakeholders to drive product adoption, handle day\-to\-day escalations, and maintain near\-zero client churn.
• **Commercial Expansion (Upsell \& Cross\-sell):** Deeply understand client businesses to pitch and sell premium features, tier upgrades, or add\-on services, directly driving net revenue growth.
• **Renewals:** Reach out to customers whose subscription is about to end and contact them for renewals.
• **Cross\-functional Collaboration:** Coordinate with internal teams for software integration required by the clients. Document client insights and escalations and provide feedback to improve the core platform.

• *What We Are Looking For:**

• **Background:** An undergraduate degree and at least 1 year of experience in Seller Support, Seller Onboarding, Category Management, Account Management or similar roles.
• **Client Handling:** Proven experience in managing and retaining key accounts
• **Commercial Mindset:** Comfortable identifying growth opportunities within existing accounts and hitting expansion/upsell targets.
• **Communication:** Exceptional verbal and written communication skills with the ability to explain complex software features in simple, actionable terms.
• **Ownership:** A self\-starter who thrives in an unstructured startup environment and is excited to take on new projects.

• *Location:** Sector 3, HSR Layout, Bangalore

• *Experience:** 1–3 Years

• *Package:** Decent Package\+ Incentives\+ Medical Insurance

Pay: ₹300,000\.00 \- ₹500,000\.00 per year

Benefits

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person