Online Sales and Client Relations Executive

• *About the role**

Anushka Mahajan is an Agra\-based designer label known for handcrafted gota, tassel and Chanderi occasion wear, sold through its website, Instagram, its Agra store and exhibitions across India. We are looking for an experienced Online Sales and Client Relations Executive to turn online enquiries into orders and give every client a personal, high\-touch experience from first message to delivery.

Detail

Position

Online Sales and Client Relations Executive

Location

Agra (work from the Agra studio, full time)

Experience\- 3 to 4 years or more in online sales or client servicing for a designer label or premium fashion brand

Reports to \- Founder and designer, with support from the brand's growth partner

Working days \- 6 days a week, rotational weekly off; peak\-season and exhibition days as needed Candidates

Salary \- 15K \- 25K per month, plus incentive on online and assisted sales

Key responsibilities

Online sales and enquiries

\* Respond to enquiries on WhatsApp, Instagram DMs, website chat, email and calls, with a first reply within 10 minutes during working hours.

\* Understand each client's occasion, date, size and budget, then recommend the right pieces with photos, videos and styling suggestions.

\* Run video consultations to show outfits, fabrics, colours and finishes.

\* Close sales over chat and calls: share prices, made\-to\-order timelines and policies, and collect payment through Shopify payment links.

\* Follow up on open enquiries and abandoned carts until the client decides.

Orders and Shopify

\* Create and manage orders, draft orders and payment links in Shopify; keep order status, notes and customer records up to date.

\* Take accurate measurements and customisation details (colour, size, design changes) and pass them to the workshop in writing.

\* Track every order through production and dispatch, and keep the client informed of delivery dates.

\* Handle post\-delivery queries, alterations and issues calmly and quickly.

\* Update product listings, prices and stock status on Shopify when needed.

Clients and reporting

\* Maintain the client database and enquiry log in Google Sheets: source, enquiry, follow\-ups, order value and status.

\* Re\-engage past clients with new collections, early access and exhibition invitations on WhatsApp.

\* Follow up exhibition and store leads so they become online clients.

\* Collect reviews, photos and testimonials from happy clients.

\* Share a daily and weekly report of enquiries, conversions and sales in Excel or Google Sheets.

\* Work with the marketing team on lead quality, offers and client feedback.

What we are looking for

Must have

\* 3 to 4 years or more handling online sales, client queries or clienteling for a designer label, luxury or premium fashion brand.

\* Proven record of closing high\-value orders (Rs 15,000 and above) over WhatsApp, Instagram or phone.

\* Working knowledge of Shopify admin: orders, draft orders, payment links, customers and product updates.

\* Basic Excel and Google Sheets: data entry, filters, sorting, simple formulas and daily reports.

\* Fluent spoken and written Hindi and English, with a warm, polished way of speaking to clients.

\* Based in Agra or willing to relocate.

Good to have

\* Understanding of Indian occasion wear: fabrics, embroidery, fits and how to take measurements.

\* Experience with made\-to\-order or custom clothing and managing delivery timelines.

\* Experience with WhatsApp Business, Instagram DMs or a CRM tool.

\* Experience at exhibitions or in a designer store.

The kind of person who does well here

\* Treats every client like a personal client, and follows up without being pushy.

\* Organised and accurate with details, numbers and timelines.

\* Calm under pressure in the wedding and festive season.

\* Takes ownership of an order from first message to delivery.

How success is measured

\* First reply to enquiries within 10 minutes during working hours.

\* Share of enquiries converted into orders, and monthly online and assisted sales.

\* Repeat orders from past clients.

\* Accuracy of order details and on\-time client updates.

\* Client reviews and feedback.

What we offer

\* Fixed salary plus incentive on online and assisted sales.

\* The chance to grow with a fast\-growing designer label and work directly with the founder.

\* Exposure to e\-commerce, performance marketing and exhibitions across India.

How to apply

Send your CV \- 9045450439 (KALPANA HR)

Job Type: Full\-time

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Experience

• total work: 1 year (Preferred)

Work Location: In person