OPD Manager

Required Qualifications

• Bachelor's Degree in Hospital Administration (BHA), Healthcare Management, or a related field.
• Master's Degree (MHA/MBA\-Hospital Management) preferred.

Experience

• 5–8 years of experience in hospital operations.
• Minimum 2–3 years of experience managing an OPD in a multispecialty hospital.
• Experience with NABH\-accredited hospitals preferred.

JD \-

• Ensure smooth day\-to\-day functioning of all OPD services.
• Monitor patient registration, consultation flow, billing, investigations, and discharge from OPD.
• Maintain optimum patient waiting time and improve patient experience.
• Coordinate with consultants for OPD scheduling and appointment management.
• Ensure all OPD counters are adequately staffed
• Ensure courteous and professional patient handling.
• Address patient complaints and grievances promptly.
• Monitor patient feedback and implement corrective actions.
• Maintain high standards of customer service throughout the OPD.
• Supervise OPD executives, reception staff, coordinators, and support staff.
• Prepare duty rosters and ensure adequate manpower availability.
• Monitor attendance, punctuality, leave management, and discipline.
• Conduct departmental meetings and daily briefings.
• Mentor and train team members on SOPs and customer service.
• Ensure accurate billing and cash collection.
• Monitor cash scroll submission and timely reconciliation.
• Coordinate with Finance for resolving billing discrepancies.
• Minimize billing errors and revenue leakages.
• Monitor daily OPD revenue and MIS reports.
• Conduct induction and on\-the\-job training for new staff.
• Perform performance evaluations and provide regular feedback.
• Recommend disciplinary actions where required.
• Identify manpower requirements and coordinate recruitment with HR.
• Monitor employee productivity and performance.

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Work Location: In person