Operation Manager

• *Operations Manager**

Position: Operations Manager

Department: Business Operations \& Strategy

Reporting To: Founder / Board Members

• *Role Summary**

The Operations Manager is responsible for ensuring smooth day\-to\-day business operations, driving operational efficiency, supporting profitability, managing cross\-functional coordination, and delivering exceptional customer and stakeholder experiences. This role requires strong leadership, process management, problem\-solving abilities, and ownership of end\-to\-end operational activities across the organization.

• *Key Responsibilities**

1\. Revenue Support \& Business Growth

• Collaborate with leadership to support revenue growth across multiple business verticals.
• Monitor operational performance and identify opportunities for process improvement and business expansion.
• Participate in strategic planning and review meetings with senior management.
• Support reporting, analysis, and business performance tracking.

2\. Profitability \& Cost Management

• \* Assist in planning and monitoring departmental budgets and operational expenses.
• \* Track expenses and identify cost optimization opportunities.
• \* Ensure accurate and timely operational and financial data updates.
• \* Maintain operational discipline and support profitability improvement initiatives.

3\. Customer Satisfaction \& Experience

• \* Ensure high customer satisfaction through consistent service quality.
• \* Monitor customer feedback and implement corrective actions.
• \* Oversee customer grievance handling and ensure timely resolution.
• \* Establish systems for continuous customer engagement and retention.

4\. Brand Communication \& Quality Control

• \* Review operational communications and ensure quality standards are maintained.
• \* Coordinate with marketing, content, and design teams for smooth execution of initiatives.
• \* Ensure consistency in customer\-facing communication and service delivery.

5\. Partner \& Stakeholder Management

• \* Build and maintain strong relationships with partners, vendors, and collaborators.
• \* Ensure smooth communication and coordination with stakeholders.
• \* Support partner engagement, recognition, and collaboration initiatives.
• \* Monitor vendor performance and service quality.

6\. Product \& Inventory Management

• \* Ensure availability and proper management of products and inventory.
• \* Oversee order management processes and fulfillment coordination.
• \* Monitor vendor coordination, procurement, and payment processes.
• \* Ensure proper documentation, stock management, and transaction verification.

7\. Event Operations \& Execution

• \* Plan, coordinate, and oversee operational execution of workshops, webinars, health camps, community events, and corporate programs.
• \* Coordinate with internal teams, vendors, venues, and stakeholders to ensure seamless event delivery.
• \* Manage event logistics including registrations, materials, resources, staffing, and scheduling.
• \* Ensure timely execution of pre\-event, on\-event, and post\-event activities.
• \* Monitor event budgets, vendor payments, and operational compliance.
• \* Conduct event reviews and implement improvements for future programs.

8\. Operational Excellence

• \* Ensure efficient utilization of organizational resources and assets.
• \* Lead regular operational review meetings and reporting processes.
• \* Monitor team performance and ensure alignment with organizational goals.
• \* Resolve operational and technical issues in coordination with relevant teams.
• \* Continuously improve systems, processes, workflows, and reporting efficiency.

9\. Governance \& Compliance

• \* Ensure adherence to regulatory, legal, and internal policies.
• \* Monitor compliance across operations, vendors, and documentation.
• \* Support implementation of taxation, audit, and SOP compliance systems.
• \* Minimize operational risks and ensure ethical business practices.

10\. Talent Development \& Training

• \* Support creation and implementation of SOPs and operational frameworks.
• \* Facilitate training programs and onboarding processes.
• \* Ensure team members are equipped with operational, technical, and behavioral competencies.
• \* Promote a culture of accountability, continuous learning, and performance improvement.

• *Required Skills \& Qualifications**

• \* Bachelor's/Master's degree in Business Administration, Operations Management, or a related field.
• \* 4–8 years of experience in operations, administration, event management, or business management roles.
• \* Strong operational planning and execution skills.
• \* Good understanding of financial management and budgeting.
• \* Excellent leadership, coordination, and team management abilities.
• \* Strong problem\-solving and decision\-making skills.
• \* Experience in process improvement and operational efficiency.
• \* Excellent communication and stakeholder management skills.
• \* Proficiency in MS Office, reporting tools, and operational systems.

• *Suitable For**

• \* Professionals with experience in operations management and business coordination.
• \* Candidates interested in operations, process improvement, event execution, and team leadership.
• \* Individuals capable of handling cross\-functional responsibilities across operations, customer experience, vendors, and events.
• \* Professionals who thrive in dynamic, fast\-paced, and high\-accountability environments.

Pay: ₹15,000\.00 \- ₹40,000\.00 per month

Benefits

• Commuter assistance
• Flexible schedule

Application Question(s)

• What is your current CTC?
• What is your expected CTC?
• What is your notice period?

Experience

• Operations management: 2 years (Required)

Language

• English (Required)

Location

• Raipur Ho., Chhattisgarh (Required)

Work Location: In person