Operations Controller

We are looking for an experienced Operations Controller to manage day\-to\-day operations across Project Management, Software Development, Help Desk, and Product teams. The primary objective is to ensure operational discipline, improve productivity, enforce accountability, and reduce the Founder’s involvement in routine operations.

Key Responsibilities

\* Monitor team productivity, attendance, work reports, and deliverables.

\* Ensure customer tickets are addressed and resolved within agreed SLAs.

\* Track project progress, deadlines, and pending tasks.

\* Hold project managers, developers, and support teams accountable for performance.

\* Identify operational gaps and recommend training, corrective action, or staff replacement.

\* Establish and enforce SOPs, reporting processes, and escalation procedures.

\* Coordinate across departments to resolve operational issues.

\* Provide daily and weekly performance reports to the Founder.

\* Drive continuous improvement in productivity, service quality, and project delivery.

Requirements

\* 5\-8 years of experience in operations or technical project management.

\* Proven experience managing cross\-functional teams in IT services, SaaS, or e\-commerce.

\* Strong leadership, communication, analytical, and problem\-solving skills.

\* Experience with project\-management tools, ticketing systems, and KPI reporting.

\* Ability to work independently and take ownership of operational outcomes.

Pay: ₹60,000\.00 \- ₹80,000\.00 per month

Work Location: Remote