- *Job Title: Operations Coordinator (Customer \& Technician Support)**
- *Location:** Noida, Uttar Pradesh
- *Company:** FixandFurnish LLP
- *Employment Type:** Full\-Time
We are looking for a proactive and detail\-oriented Operations Coordinator to manage communication between customers and technicians, ensuring smooth execution of furniture assembly and installation services. The ideal candidate should be comfortable handling calls, updating records, coordinating schedules, and maintaining accurate data in CRM and Excel.
- Coordinate with customers regarding furniture assembly, installation, and service requests.
- Assign and coordinate jobs with technicians/carpenters.
- Follow up with customers and technicians to ensure timely job completion.
- Update job status, customer details, and technician information in CRM software.
- Maintain accurate records and reports in Excel/Google Sheets.
- Track pending, ongoing, and completed service requests.
- Handle customer queries and provide timely updates.
- Escalate service issues and coordinate resolutions with the operations team.
- Prepare daily and weekly operational reports.
Required Skills
- Experience in customer support, operations coordination, telecalling, or service management preferred.
- **Freshers with good communication and computer skills may also apply.**
- Good communication skills in Hindi and basic English.
- Comfortable speaking with customers and technicians over phone calls.
- Basic to intermediate knowledge of Microsoft Excel and Google Sheets.
- Ability to manage multiple tasks and follow up efficiently.
- Strong attention to detail and record\-keeping skills.
- Basic computer proficiency and internet usage.
Monday to Saturday \| 10AM – 6PM
Pay: Up to ₹15,000\.00 per month
Work Location: In person