Operations Manager

• *Operations Manager — International Sales \& Operations**

• *Location:** Gurugram

• *Job Type:** Full\-Time

• *Job Overview**

We are looking for a process\-driven **Operations Manager** with mandatory hands\-on experience in **International B2B Sales**. You will lead cross\-border revenue operations, align time\-zone workflows, and optimize sales execution across global markets (US, UK/EU, APAC).

• *Key Responsibilities**

• **Global Sales Ops:** Manage deal\-desk workflows, international contract compliance, pricing approvals, and pipeline performance across global regions.
• **Process Optimization:** Build SOPs and streamline cross\-border workflows between international sales, finance, and fulfillment teams.
• **Tech Stack \& Analytics:** Optimize CRM (Salesforce/HubSpot) and ERP systems to track regional conversion rates, pipeline velocity, and revenue KPIs.
• **Team Leadership:** Manage multi\-shift/regional sales support teams to ensure 24/7 client coverage and SLA compliance.
• **Compliance:** Oversee international vendor relations, cross\-border payment compliance, and regional data/trade regulations (GDPR, etc.).

• *Mandatory Requirements**

• **10\+ years total experience** in business/sales operations.
• **MANDATORY: 5\+ years of direct experience in International Sales/Business Development** (B2B SaaS, IT Services, 3PL, or Global Logistics).
• Proven experience managing workflows/clients across global time zones (US/UK/EU/APAC).
• Advanced expertise in Salesforce/HubSpot and data\-driven pipeline tracking.
• Fluent English with exceptional international stakeholder communication s

Work Location: In person