Operations Manager

Job Description – Operations Manager (Logistics)

Job Title: Operations Manager – Logistics

Location: Mumbai, Marol

Department: Operations

Job Summary

We are seeking an experienced Operations Manager to oversee and manage end\-to\-end logistics operations, ensuring timely pickups, deliveries, fleet utilization, customer satisfaction, and operational efficiency. The ideal candidate should have strong experience in transportation, freight, supply chain, team management, and process optimization.

Key Responsibilities

Manage day\-to\-day logistics and transportation operations across assigned regions.

Ensure timely pickup and delivery of shipments while maintaining service quality.

Monitor FTL, PTL, and express logistics operations to achieve operational targets.

Coordinate with customers, transporters, branch teams, warehouses, and vendors.

Optimize vehicle utilization, routing, and trip planning to reduce operational costs.

Monitor shipment movement and resolve delays, exceptions, and escalations.

Ensure adherence to SOPs, compliance requirements, and safety regulations.

Lead and manage operations teams, supervisors, coordinators, and support staff.

Track operational KPIs such as TAT, on\-time delivery, vehicle utilization, cost per shipment, and customer complaints.

Prepare daily, weekly, and monthly MIS reports for management.

Collaborate with Sales, Customer Service, Billing, and Finance teams for smooth execution.

Identify process improvements to enhance productivity and customer satisfaction.

Manage transporter performance, vendor relationships, and cost negotiations.

Handle customer escalations and ensure timely issue resolution.

Required Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

5–8\+ years of experience in logistics or transportation operations, including at least 2 years in a managerial role.

Strong knowledge of FTL, PTL, surface transportation, route planning, fleet management, and supply chain operations.

Proficiency in MS Excel, ERP/TMS software, and MIS reporting.

Required Skills

Logistics Operations Management

Team Leadership

Fleet \& Transport Management

Vendor \& Transporter Management

Route Planning \& Load Optimization

Customer Relationship Management

Cost Control \& Budget Management

KPI \& MIS Reporting

Analytical \& Problem\-Solving Skills

Excellent Communication \& Coordination

Decision Making \& Time Management

Key Performance Indicators (KPIs)

On\-Time Pickup \& Delivery (OTIF)

Turnaround Time (TAT)

Vehicle Utilization

Cost per Shipment

Customer Satisfaction (CSAT)

Shipment Accuracy

Claims \& Damage Reduction

Productivity \& Team Performance

Vendor Performance

Operational Cost Savings

Pay: ₹25,170\.75 \- ₹30,418\.26 per month

Benefits

• Provident Fund

Experience

• Logistics manager : 3 years (Required)
• Operation manager : 3 years (Required)
• Advance excel : 3 years (Required)

Work Location: In person