Center for Clinical Research Education and Skills TrainingRemote1d ago
RemoteFull-timevia scraped
Required Skills
express
Job Description
*CCREST – Center for Clinical Research Education and Skills TrainingJob Title: Operations Manager (Internship – Experienced Candidate)** **Department:** Operations and Administration **Reporting To:** Executive Director / Founder **Employment Type:** Internship (Experienced Level) \| Remote / Flexible **Compensation:** Performance\-Based \| 10–15% of Total Monthly Net Profits **Location:** Remote (Operations conducted primarily through LinkedIn and digital platforms) **Company Overview** CCREST (Center for Clinical Research Education and Skills Training) is a professional online training and education center dedicated to advancing the careers of clinical research professionals. We provide high\-quality, structured courses, certification programs, and skills training to individuals seeking to enter or grow within the clinical research and healthcare industry. Our operations are digitally driven, and our mission is to build a reputable and globally recognized training institution that is accessible, credible, and impactful. **Position Overview** CCREST is seeking a highly motivated, detail\-oriented, and experienced Operations Manager Intern to oversee and manage the day\-to\-day administrative and operational functions of our online education center. This is not a conventional internship. We are looking for a candidate who brings real\-world experience, a strong sense of ownership, and the ability to operate independently and strategically. The ideal candidate will serve as the operational backbone of CCREST, managing everything from student enrollment processes and instructor coordination to social media growth and content oversight. This individual will have the authority and responsibility to build and lead a support team as the organization scales, making this role an extraordinary opportunity for someone who is entrepreneurial, disciplined, and passionate about education and healthcare. The compensation structure is performance\-based, offering 10 to 15 percent of total monthly net profits, which directly rewards initiative, growth, and operational excellence. **Key Responsibilities** **1\. Operations and Administration** * Oversee all daily operational functions of CCREST to ensure smooth and efficient running of all programs and services * Develop, implement, and continuously improve standard operating procedures (SOPs) for student registration, course delivery, instructor management, and customer service * Manage the complete student lifecycle from inquiry and enrollment through course completion and certification issuance * Ensure all registration and onboarding processes for new students are seamless, professional, and clearly communicated * Maintain organized records of all students, instructors, courses, and transactions using Google Sheets and related tools * Create and manage Google Forms for student registration, instructor applications, course feedback, assessments, and other administrative needs * Monitor operational timelines and ensure that deadlines, class schedules, and program milestones are consistently met * Identify operational gaps and proactively recommend and implement solutions **2\. Student and Instructor Management** * Manage and maintain updated instructor profiles including credentials, course assignments, availability, and performance records * Coordinate between instructors and enrolled students to ensure smooth course delivery * Onboard new instructors, provide them with necessary guidelines and operational tools, and ensure they meet CCREST standards * Monitor class progress, attendance, and student engagement and report findings to leadership * Address and resolve student and instructor concerns in a timely and professional manner * Assist in recruiting qualified instructors and subject matter experts as programs expand **3\. LinkedIn and Digital Operations** * Manage all CCREST operations conducted through LinkedIn, including profile management, outreach, course promotion, student communication, and professional networking * Serve as the primary point of contact and operational administrator for the CCREST LinkedIn presence * Develop and implement a consistent LinkedIn content strategy that communicates CCREST's value proposition, course offerings, student success stories, and industry insights * Engage with followers, respond to inquiries, and convert leads into enrolled students through professional and strategic communication on LinkedIn * Monitor LinkedIn analytics and adjust strategies to improve reach, engagement, and enrollment conversions 4\. Organic Social Media Growth and SEO * Develop and execute an organic social media growth strategy across LinkedIn and any other relevant platforms without reliance on paid advertising * Apply fundamental search engine optimization (SEO) principles to CCREST content, profiles, course descriptions, and landing pages to improve visibility and discoverability * Research relevant keywords, trending topics in clinical research and healthcare education, and competitor positioning to inform content strategy * Track growth metrics, follower engagement, reach, and lead generation, and present regular performance reports * Build a consistent and professional brand voice across all digital platforms that aligns with CCREST's mission and target audience **5\. Content Creation and Digital Marketing (Highly Preferred)** * Create or coordinate the creation of visually compelling promotional materials including course posters, event announcements, informational graphics, and professional banners * Edit or oversee the editing of short\-form and long\-form video content for course previews, testimonials, instructor introductions, and social media campaigns * Develop written content including captions, course descriptions, newsletters, and email communications that are professional, clear, and conversion\-focused * Ensure all content produced is aligned with CCREST's brand identity, visual standards, and messaging guidelines * Proficiency in tools such as Canva, Adobe Express, CapCut, or similar platforms is a significant advantage **6\. Legal and Compliance Administration** * Assist in maintaining compliance with all relevant legal requirements for operating an online education business including terms of service, privacy policies, refund policies, and data protection standards * Ensure all student agreements, instructor contracts, and partnership documents are properly drafted, organized, and stored * Support the leadership team in obtaining any necessary certifications, accreditations, or legal registrations relevant to CCREST's operation * Keep operational records organized and audit\-ready at all times * Flag any legal or compliance concerns to leadership immediately and recommend appropriate action **7\. Team Building and Personnel Management** * Assess operational workload and identify areas where additional personnel support is needed * Independently recruit, vet, and onboard additional team members such as content creators, social media assistants, enrollment coordinators, or administrative support staff as the need arises * Define roles and responsibilities for any new team members and provide clear direction and oversight * Build a functional, communicative, and accountable internal team that operates with the same level of professionalism and commitment as the Operations Manager * Report all personnel additions and team developments to the Executive Director **8\. Reporting and Strategic Input** *…