Operations Manager

Job Purpose

To oversee and manage the company's day\-to\-day business operations, ensure smooth coordination between departments, improve operational efficiency, monitor team performance, and establish effective processes and systems.

The Operations Manager will be responsible for ensuring that all operational activities, including Sales Coordination, Order Processing, Purchase, Warehouse, Dispatch, and other support functions, are carried out efficiently and in alignment with company objectives.

2\. Key Responsibilities (KRAs)A. Overall Operations Management

• Oversee the day\-to\-day functioning of various departments and ensure smooth business operations.
• Ensure all departments follow company policies, procedures, and operational guidelines.
• Monitor daily activities and ensure timely completion of assigned responsibilities.
• Identify operational gaps, delays, and inefficiencies and implement corrective measures.
• Ensure effective utilization of manpower, resources, and infrastructure.
• Establish accountability and discipline across operational teams.

B. Team Management and Supervision

• Supervise and monitor the performance of department heads, team leaders, and operational staff.
• Define roles, responsibilities, and performance expectations for team members.
• Monitor employee productivity, attendance, task completion, and work quality.
• Conduct regular performance reviews and departmental meetings.
• Identify training requirements and support employee development.
• Coordinate with HR regarding manpower planning, recruitment requirements, and employee performance issues.
• Ensure proper delegation of work and accountability at every level.

C. Sales Operations and Coordination

• Monitor sales operations and ensure effective coordination between Sales, CRM, Customer Development, and Order Processing teams.
• Track sales orders, pending enquiries, quotations, and order execution.
• Ensure smooth communication between the sales team and supporting departments.
• Monitor customer\-related operational issues and ensure timely resolution.
• Review sales MIS and operational reports to identify improvement opportunities.
• Support management in achieving business growth and operational targets.

D. Purchase and Inventory Management

• Monitor purchase activities and ensure timely procurement of required materials.
• Coordinate with the Purchase team to maintain appropriate stock levels.
• Monitor inventory movement, stock availability, and replenishment requirements.
• Ensure proper coordination between Purchase, Warehouse, and Sales teams.
• Monitor slow\-moving, non\-moving, and excess inventory.
• Ensure proper stock reconciliation and inventory records.
• Identify opportunities to reduce procurement costs and inventory holding costs.

E. Warehouse and Dispatch Management

• Supervise warehouse and dispatch operations.
• Ensure proper storage, handling, and movement of materials.
• Monitor order picking, packing, and dispatch activities.
• Ensure timely dispatch of customer orders as per commitments.
• Monitor stock discrepancies, damages, shortages, and dispatch errors.
• Ensure proper documentation and records of inward and outward materials.
• Maintain warehouse discipline, safety, and operational efficiency.

F. Process Development and SOP Implementation

• Develop, implement, and monitor Standard Operating Procedures (SOPs) for different departments.
• Establish proper reporting systems and operational workflows.
• Identify repetitive tasks and opportunities for process improvement.
• Implement systems to reduce operational errors, delays, and unnecessary costs.
• Ensure adherence to company policies and approval procedures.
• Regularly review existing processes and recommend improvements.

G. MIS and Performance Monitoring

• Prepare and review daily, weekly, and monthly operational reports.
• Monitor department\-wise performance against assigned targets.
• Analyse operational costs, productivity, inventory, order processing, and dispatch performance.
• Identify performance gaps and prepare corrective action plans.
• Present operational performance updates and recommendations to management.
• Maintain accurate records and ensure timely reporting from all departments.

H. Cost Control and Operational Efficiency

• Monitor operational expenses and identify cost\-saving opportunities.
• Ensure optimum utilization of manpower, materials, and other resources.
• Reduce wastage, damages, processing errors, and unnecessary expenses.
• Improve turnaround time across operational activities.
• Ensure that operational decisions support company profitability and business growth.

I. Interdepartmental Coordination

• Ensure effective coordination between Sales, Purchase, Accounts, HR, Warehouse, Dispatch, and Administration.
• Resolve operational issues affecting departmental performance.
• Conduct coordination meetings to review pending tasks and important issues.
• Ensure timely communication of decisions and action points.
• Escalate critical operational matters to management with appropriate recommendations.

Pay: ₹25,000\.00 \- ₹45,000\.00 per month

Work Location: In person