Operations Manager (Startup)

Core Responsibilities

• **Service Delivery \& Process Optimization:** Monitor end\-to\-end digital service execution, identify workflow bottlenecks, and implement standard operating procedures (SOPs).
• **Cross\-Functional Coordination:** Act as a bridge between technical, product, customer support, sales, and marketing teams to ensure smooth project rollouts and issue resolution.
• **Metrics \& Performance Tracking:** Track Key Performance Indicators (KPIs) such as service\-level agreements (SLAs), customer retention, response times, and system uptime using analytics dashboards.
• **Team \& Resource Management:** Supervise operational staff or virtual teams, manage capacity planning, and drive training programs to maintain high productivity.
• **Quality Assurance \& Compliance:** Enforce data security, service quality standards, and compliance protocols across all digital touchpoints.
• **Budget \& Cost Control:** Manage operational software spend, vendor contracts, and resource budgets to maximize profitability.

Key Skills \& Requirements

• **Education:** Bachelor’s or Master’s degree in Business Administration, Computer Science, Operations Management, or a related field.
• **Experience:** 3 to 8\+ years of experience in online operations, service management, project management, or digital business workflows.
• **Technical Proficiency:** Familiarity with CRM tools, project management software , data analytics platforms (e.g., Google Analytics), and workflow automation.
• **Soft Skills:** Strong problem\-solving, stakeholder communication, time management, and adaptability in fast\-paced remote or hybrid environments.

Pay: ₹615,000\.00 \- ₹900,000\.00 per year

Work Location: In person