Operations Manager

JOB DESCRIPTION – OPERATIONS MANAGER

• *Department:** Operations
• *Job Title:** Operations Manager
• *Reporting To:** Management / Director
• *Location:** Head Office
• *Employment Type:** Full\-Time

1\. Job Summary

The Operations Manager will be responsible for managing the institute's day\-to\-day operations, ensuring smooth coordination between departments, monitoring employee performance, implementing operational policies, and maintaining efficiency across all branches or departments.

2\. Key Responsibilities

• *A. Daily Operations Management**

• Oversee and manage the daily operations of the institute.
• Ensure all departments function smoothly and efficiently.
• Monitor daily activities, operational processes, and work schedules.
• Identify operational issues and implement effective solutions.
• Ensure adherence to company policies, procedures, and management instructions.

• *B. Team Management**

• Supervise and coordinate with employees, department heads, and support staff.
• Monitor employee attendance, punctuality, and productivity.
• Ensure proper staff allocation and shift management.
• Conduct regular team meetings and review employee performance.
• Resolve operational conflicts and escalate major issues to management.

• *C. Coordination and Communication**

• Coordinate with HR, Academic, Marketing, IT, Administration, and other departments.
• Ensure timely completion of assigned tasks and projects.
• Maintain effective communication between management and employees.
• Prepare and share daily, weekly, and monthly operational reports.

• *D. Process and Performance Monitoring**

• Develop and implement standard operating procedures (SOPs).
• Monitor operational KPIs and departmental targets.
• Identify areas for improvement and implement corrective actions.
• Ensure proper utilization of resources, time, and manpower.
• Maintain operational records and documentation.

• *E. Technology and System Management**

• Monitor the proper use of company software, attendance systems, and operational applications.
• Coordinate with the IT/software team to resolve technical issues.
• Ensure accurate reporting of attendance, employee shifts, and daily activities.
• Follow up on system\-related issues and ensure timely resolution.

• *F. Administration and Compliance**

• Ensure proper maintenance of office infrastructure and facilities.
• Monitor inventory, equipment, and other operational resources.
• Ensure compliance with organizational policies and applicable regulations.
• Maintain discipline and professional standards across the organization.

3\. Required Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• MBA in Operations Management or a relevant field will be an advantage.
• 3–5 years of experience in operations, administration, or team management.
• Experience in the education or coaching industry will be preferred.

4\. Required Skills

• Strong leadership and team management skills.
• Excellent communication and coordination abilities.
• Problem\-solving and decision\-making skills.
• Proficiency in MS Excel, MS Office, and reporting too

Pay: ₹50,000\.00 \- ₹60,000\.00 per month

Work Location: In person