Packaged/SaaS Application Engineer

• *Project Role :** Packaged/SaaS Application Engineer

• *Project Role Description :** Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low\-code platforms to align solutions with business needs while preserving compatibility and performance.

• *Must have skills :** ServiceNow Human Resource Service Delivery (HRSD)

• *Good to have skills :** NA

Minimum **2** year(s) of experience is required

• *Educational Qualification :** 15 years full time education

Summary

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and maintaining system stability to ensure seamless operation. The engineer works with various tools, application programming interfaces, and low\-code platforms to deliver solutions that align with organizational goals while maintaining compatibility and optimal performance. Collaboration with different teams to understand needs and implement effective solutions is a key part of daily activities.

Roles \& Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross\-functional teams to gather requirements and translate them into technical configurations.
• Monitor application performance and troubleshoot issues to maintain high availability and reliability.
• Document configuration changes and maintain knowledge base articles for future reference.
• Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional \& Technical Skills

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Strong understanding of ServiceNow platform capabilities and configuration options.
• Experience with APIs and integration techniques within ServiceNow environments.
• Familiarity with low\-code development platforms and tools to customize applications.
• Ability to analyze system performance and implement improvements to enhance stability.
• Good problem\-solving skills to address technical challenges and deliver effective solutions.

JD \-

The HRSD Developer is responsible for designing, developing, and configuring HR Service Delivery solutions on the ServiceNow platform. This role focuses on building scalable workflows, automations, and integrations to enhance employee experience and HR operations.

Key Responsibilities

1\. Development \& Configuration

Develop and configure HRSD applications including

HR Case Management

Employee Service Center (ESC)

HR Knowledge Base

Customize forms, workflows, UI policies, and business rules

Build and maintain catalog items and record producers

2\. Workflow \& Automation

Design and implement workflows using Flow Designer and legacy workflows

Automate HR processes such as onboarding, offboarding, and employee lifecycle events

Optimize case routing, approvals, and task management

3\. Integration Development

Develop integrations using

REST/SOAP APIs

IntegrationHub

Integrate ServiceNow with HR systems (Workday, SuccessFactors) and identity tools

Ensure secure and efficient data exchange

4\. Scripting \& Customization

Write server\-side and client\-side scripts (JavaScript)

Business Rules

Script Includes

Client Scripts

Develop reusable components and maintain code quality standards

Additional Information

• The candidate should have minimum 2 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education