PC-1449-Zoho CRM BE Engineer

• *ROLE OVERVIEW**

This role is fundamentally about one thing: building reliable, production\-grade integrations between Node.js backend services and Zoho CRM. While the title says Full Stack, the centre of gravity is firmly in backend engineering — designing APIs, writing Deluge custom functions, and connecting Zoho with internal and third\-party systems. Frontend skills are a useful complement, not the primary measure.

You will work closely with Engineering Managers, Business Analysts, and QA teams to translate CRM business requirements into scalable, maintainable solutions — and you will be expected to bring real, hands\-on production experience to every conversation.

• *CORE RESPONSIBILITIES**
• *1\. Zoho CRM Integration \& Customisation**
• Design and implement custom Zoho CRM modules, workflows, blueprints, and automation rules aligned to real business processes.
• **Deluge scripting** — including edge cases, platform limitations, and performance considerations.
• Build REST\-based integrations between Zoho CRM and internal Node.js services or third\-party applications using Zoho APIs.

Design and manage webhook flows — both inbound (Zoho triggers Node.js handlers) and outbound (Node.js* Zoho events).

• Handle Zoho API authentication (OAuth), rate limiting, and webhook reliability in production environments.
• Stay current with Zoho platform updates and apply new capabilities where they improve delivered solutions.

• *2\. Node.js Backend Development**
• Build and maintain backend services and APIs in Node.js and TypeScript, following clean architecture and SOLID principles.
• Design RESTful APIs that serve as the integration layer between Zoho CRM and surrounding systems.
• Implement data persistence strategies across PostgreSQL and MongoDB, including caching where appropriate.
• Build and maintain CI/CD pipelines (GitHub Actions or equivalent) for reliable, automated deployments.

• *3\. Frontend Development (Supporting Capability)**
• Build responsive frontend interfaces in React or Next.js with TypeScript when required.
• Maintain strong API contract alignment between frontend and backend, and uphold accessibility and UX standards.

• *4\. Engineering Quality \& Collaboration**
• Write clean, well\-tested, well\-documented code aligned to agreed engineering standards.
• Contribute to peer code reviews, identify technical debt proactively, and advocate for long\-term maintainability.
• Mentor junior engineers through pairing, code review, and knowledge\-sharing sessions.