Portfolio Tooling Product Owner

Welcome to Haleon. We’re a purpose\-driven, world\-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance\-focused culture. **About the Role** The Portfolio Platform \& Delivery Tooling Owner is an enterprise‑level role within Digital \& Technology (D\&T), accountable for the end‑to‑end ownership, operation and evolution of portfolio and delivery management platforms and tooling used across D\&T. The role treats portfolio and delivery tooling as a business‑critical enterprise product set, spanning: * Portfolio and delivery platform vision and roadmap * Tooling backlog ownership and prioritisation * Day‑to‑day operational support and service reliability * Supplier and third‑party support contract management * Security, vulnerability and compliance adherence The role ensures portfolio and delivery tooling is reliable in operation, secure by default, trusted for decision‑making, widely adopted and continuously improving, while being effectively supported by internal teams and strategic suppliers. **Role purpose** To ensure D\&T portfolio and delivery platforms and tooling operate as a secure, compliant, well‑supported enterprise capability, enabling consistent planning, delivery governance, financial control and executive decision‑making. **Key accountabilities** * The Portfolio Platform \& Delivery Tooling Owner is accountable for: * End‑to‑end ownership of portfolio platforms and delivery tooling * Operational reliability, service performance and user support * Management of supplier relationships and third‑party support contracts * Ownership and prioritisation of tooling and platform backlogs * Standardisation of portfolio and delivery data and ways of working * Compliance with security, vulnerability and enterprise risk standards * Enablement of governance, reporting and leadership decision‑making **Key responsibilities** **1\. Platform \& Tooling Ownership and Roadmap** * Own the vision, scope, roadmap and priorities for portfolio platforms and delivery tooling. * Ensure tooling supports portfolio intake, prioritisation, delivery tracking, financial control and performance reporting. * Act as the single point of accountability for how portfolio platforms and delivery tools are configured, evolved and used across D\&T. **2\. Tooling Backlog Ownership \& Prioritisation** * Own and manage platform and tooling backlogs, including defects, enhancements, integrations and compliance‑driven changes. * Prioritise backlog items based on enterprise value, operational risk, governance needs, security requirements and user impact. * Balance competing demands from Portfolio, Delivery, Finance, Cyber and Governance stakeholders. * Ensure transparency and clarity in backlog decisions and trade‑offs. **3\. Operational Support \& Service Management** * Own the day‑to‑day operational performance of portfolio platforms and delivery tooling. * Ensure incidents, defects and service requests are triaged, resolved and communicated effectively. * Define and maintain support models, SLAs, KPIs and escalation paths. * Ensure availability, data integrity and user experience meet enterprise expectations. **4\. Supplier Relationship \& Third‑Party Support Management** * Own relationships with tooling vendors and third‑party support partners. * Manage support and enhancement contracts, ensuring suppliers deliver against SLAs, security obligations and contractual outcomes. * Lead service reviews, supplier performance management and improvement plans. * Work with Procurement, Finance and Risk to ensure contracts remain compliant, cost‑effective and aligned to sourcing strategy. **5\. Security, Vulnerability \& Compliance Management** * Ensure all portfolio and delivery tooling aligns with enterprise security and compliance standards. * Ensure all identified vulnerabilities are prioritised and patched within agreed SLAs, coordinating with internal and external support teams. * Track security issues, patches and upgrades through tooling backlogs. * Partner with Cyber, Risk and Compliance teams to support assurance, audits and evidence requirements. * Act as the accountable owner for tooling‑level security posture. **6\. Portfolio \& Delivery Data Standards** * Define and enforce standard data models, fields and definitions across portfolio and delivery tooling. * Ensure consistent capture of scope, milestones, status, cost, risks, dependencies and benefits. * Enable a genuine single source of truth for portfolio and delivery data. **7\. Governance \& Decision Enablement** * Ensure platforms and tooling produce secure, trusted, decision‑ready data for governance forums (LT, Portfolio Reviews, Stage Gates). * Reduce reliance on spreadsheets and manual reconciliations. * Support consistent views of delivery confidence, financial performance, risk and value. **8\. Adoption, Ways of Working \& Guardrails** * Drive tooling adoption and consistent usage across D\&T. * Define and enforce usage guardrails and standard ways of working. * Challenge non‑standard configurations or workarounds that undermine data quality, security or compliance. * Support onboarding, training materials and user enablement. **9\. Integration, Automation \& Reporting** * Own integration points between portfolio/delivery tooling and adjacent systems (finance, delivery, reporting). * Partner with Data \& Reporting teams to enable automated, scalable and secure reporting. * Reduce manual reporting effort and control risk through tooling capability. **10\. Continuous Improvement \& Value Realisation** * Continuously evolve portfolio platforms and delivery tooling based on governance needs, security requirements, delivery maturity and user feedback. * Measure success through adoption, data quality, security posture, service stability, decision effectiveness and reduced operational friction. * Treat tooling as a product estate, not a static system. **What good looks like** * Portfolio and delivery tooling is trusted, secure and consistently used * Vulnerabilities are patched within SLAs with clear ownership * Governance forums focus on decisions, not tooling or data issues * Suppliers are accountable, high‑performing and value‑driven * Tooling backlogs are transparent, prioritised and outcome‑led * Manual workarounds and compliance risk are materially reduced **Qualifications \& skills** **Essential** * Experience owning or managing enterprise portfolio platforms and / or delivery tooling * Strong understanding of portfolio management, delivery governance and reporting * Demonstrated experience managing vendors, third‑party…