Our solutions are a key part of most industries \- electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
\-Work towards the Mission statement provided for Power Technique Service (PTS) Division
\- To contribute in building an efficient, agile, and service driven organization through a positive and proactive approach.
\- Ensure high customer satisfaction and support sales results through effective service planning, process adherence, and close coordination with customers, channel partners, sales teams, and internal support functions.
\- Plan, coordinate, and execute service activities by managing service orders, logistics coordination, documentation, and accurate system bookings in SAP
\- Manage end to end administration across PTS systems (DMS, SAP, MAM2, COPS, Rebearing cockpiit), ensuring data accuracy, compliance, and audit readiness.
\- Track and manage open service orders including FP, CH, OH, FOC, warranty, and extended warranty service jobs, ensuring timely closure and dispatch coordination.
\- Support field service engineers through service planning, timely SJA bookings, and follow up on service reports and documentation.
\- Ensure service hours are correctly booked in the SJA module \& timely closure of jobs in MAM2
\- Act as the primary point of contact for regional customer support and provide effective after sales support for all Power Technique products.
\- SPP / Extended warranty monitoring \& invoicing, tracking of SPP / Extended warranty machines
\- Handle end to end Repower activities including old core to reman booking, core tracking, Purchase order release / ACDC coordination, stock transfer, invoicing, subcontracting, WIP, and TECO closure, GRR \& Inventory handling.
\- Coordinate with logistics and sourcing teams to manage parts availability, Warranty FOC orders follow\-up and Repower Centre requirements
\- Follow up with internal and external logistics teams for dispatch of parts and materials.
\- Track non\-available or delayed parts and coordinate with sourcing teams.
\- Maintain complete and accurate service order documentation for audit and tracking.
\- Booking of SO (FOC Sales Order) and service processes strictly as per company guidelines.
\- Manage warranty handling, Warranty reimbursement follow ups, dealer expense reimbursements, and vendor payment coordination with finance teams.
\- Monitor key service KPIs including service variance, MTTR, and NPS, tracking records and collect regional inputs timely.
\- Assist in payment follow\-ups and coordination with finance when required.
\- Having close follow\-up on Service KPI points, Service Variance
\- Drive SOP adherence, process updates, and continuous improvement initiatives aligned with global guidelines.
\- Manage Installed Base and digital service initiatives including Fleet Link, PM tracking, Power Connect, QR code service registration, and data updates.
\- Coordinate with Product specialist and assign Learning Link modules, monitor \& update skill matrix records.
\- Ensure timely updates of TIA records from service and Repower teams.
\- Administration activities for all PTS systems
Location : PUNE
\- 3 to 8 years experience
\- Good knowledge on Compressor / Construction/ Mining industries will be an added advantage
\- Good communication Skills with an open minded attitude
\- Always Ready to gain Knowledge of products and channel dynamics
\- Computer Skills – E\-mails, MS Office must.
\- Interpersonal skills – Approach to Customers professionally
\- Energetic, enthusiastic and able to meet stringent deadlines
\- Ability to Handle / Deliver under pressure
\- Excellent eye for details and quality
\- Work requires willingness to travel to Repower Centre , Chakan Pune (Approx. 50% of Working time)
\- Creativity / Innovative Ideas to resolve issues for satisfying Customers
\- Basic knowledge on Spares Parts Business
Pune
07\-06\-2026
Company: Atlas Copco Group
Functional area: Service
Location: India
City: Pune
On\-site/remote: On\-Site
Brand: Atlas Copco
Company Name: Atlas Copco (India) Private Ltd.
Date of Posting: June 1, 2026
Last day to apply: June 7, 2026
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