Principal, Account SE - IT/ITES

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Job Category

Sales

Job Details

• *About Salesforce**

Salesforce is the \#1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level\-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• *About the Role**

We are seeking a visionary **Principal Solution Engineer** to join our **IT/ITES** vertical. In this high\-impact role, you won’t just demonstrate software; you will act as a strategic architect of digital transformation for some of the world’s most innovative companies.

As a trusted technical advisor, you will bridge the gap between complex business challenges and cutting\-edge technology solutions. You will be responsible for leading high\-stakes engagements within the Technology and IT/ITES sectors, articulating the profound business value of our platform, and fostering a culture of continuous innovation and mentorship within the SE team.

• *Key Responsibilities**

• **Strategic Technical Leadership:** Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers. You will translate “big picture” business goals into actionable technical architectures
• **Presales Excellence:** Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high\-value business solutions.
• **Visionary Demonstrations:** Bring the future to life through “Day in the Life” storytelling. You will design and deliver compelling proof\-of\-concept (PoC) solutions and demonstrations that resonate with C\-suite executives.
• **Solution Architecture:** Design end\-to\-end solutions leveraging \[Company] products tailored to TMT\-specific business processes
• **Industry Subject Matter Expertise:** Serve as the go\-to expert on TMT\-specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows.
• **Team Mentorship \& Growth:** Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value\-based selling to elevate the team’s collective capability.
• **Stakeholder Engagement:** Build relationships with C\-level executives, IT leaders, and business stakeholders
• **Feedback \& Innovation:** Act as a critical liaison between the field and our Product/Engineering teams, providing real\-world insights to influence our product roadmap and solution evolution.
• **Business Justification:** Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives.

• *Qualifications**

• *Required:**

• **15\+ years of experience** in Solution Engineering, Technical Consulting, or Implementation of high\-value customer engagement solutions.
• **Architectural Fluency:** A broad understanding of Cloud Computing, CRM, SFA, Marketing, and Mobile solutions.
• Strong focus and experience in pre\-sales or implementation is required.
• **Executive Presence:** Exceptional presentation and storytelling skills, with a proven ability to engage and influence business and technology leaders at the highest levels.
• **Technical Foundations:** Strong grasp of APIs, data architecture, integrations, and cloud\-native platforms.
• **Education:** Bachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience.

• *Preferred:**

• Relevant Industry experience with Technology and/or IT/ITES, exposure to Salesforce will be a plus but not mandatory
• Relevant certifications (e.g., Salesforce Certified Technical Architect, AWS Solutions Architect).

• *What We Offer**

• **High\-Impact Work:** The opportunity to shape the digital future of leading global TMT brands.
• **Continuous Learning:** Access to industry\-leading training, certification programs, and professional development.
• **Collaborative Culture:** An inclusive, innovative environment where your voice influences product direction.
• **Competitive Rewards:** Comprehensive compensation and benefits package tailored to top\-tier talent.
• **Flexibility:** Adaptive working arrangements to support work\-life harmony.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best* , and our AI agents accelerate your impact so you can *do your best* . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

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