Principal Technical Lead — Splunk IT Service Intelligence (ITSI)

This role sits at the heart of Cognizant's strategic engagement with one of the world's leading enterprise technology companies. As a Principal Technical Lead, you will represent the highest level of ITSI expertise within our delivery team — with direct client visibility and significant influence over platform outcomes.

About the Role

We are looking for a Principal Technical Lead to own critical ITSI escalations, drive platform optimisation, and lead a team of engineers delivering outstanding service intelligence outcomes. This is a senior role for a technically exceptional individual who can operate at both the strategic and hands\-on level.

What You Will Do

Lead resolution of critical ITSI escalations with end\-to\-end ownership and high customer satisfaction

Provide hands\-on technical guidance to Senior Engineers and Tech Leads for complex KPI failures, service health degradation, and event correlation issues

Conduct advanced RCA using ITSI diagnostic data, logs, and performance metrics; deliver actionable insights and preventive solutions

Collaborate directly with enterprise customers to drive incident resolution and improve platform adoption

Oversee ITSI optimisation initiatives including KPI tuning, service modelling, and dashboard performance

Validate product updates, patches, and enhancements; align with real\-world use cases and operational needs

Deliver and enhance technical training programs based on product changes, RCA learnings, and field trends

Mentor engineers and conduct knowledge\-sharing sessions to improve troubleshooting efficiency

What You Bring

Deep expertise in KPI design, service modelling, episode review, and event aggregation

Strong SPL and search optimisation knowledge

Experience with Python and Shell scripting for automation

Prior experience in a technical leadership or managerial role

Splunk Certified Admin and Splunk ITSI Certified Admin (Legacy preferred)

Technical Skills Splunk ITSI · SPL · AWS/Azure/GCP · Python · Shell Scripting · Linux