Process Associate- Customer Care

Associate \- Customer Care \- Blended**Ready to turn bold ideas into real\-world impact?**

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry\-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large\-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast\-moving, innovation\-driven environment, love building and deploying cutting\-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

• *Job Description**

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry\-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large\-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast\-moving, tech\-driven environment, love solving real\-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting\-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

• *Genpact Hiring for the role of Process Associate, Customer service: voice role \|\| Gurgaon**

• Graduation: Any grad is eligible (except law/diploma)
• Experience: 0\-3 years (Previous exp. in customer service role)
• Work location: Gurgaon (Work from office)
• Shifts: Flexible with any shift

• *Responsibilities**

• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

• *Qualifications we seek in you!**

• *Minimum qualifications**

• Graduate (Any Discipline except law)
• Freshers are eligible
• Candidates with previous exp. (1\-3 yrs) in voice process/calling can appear for interview.

• *Preferred qualifications**

• Previous experience in customer service role (voice)
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

• *Why join Genpact?**

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands\-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day
• Thrive in a values\-driven culture Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

• *Qualifications**

Bachelors \- Business Administration, Bachelors \- Communication, Bachelors \- Hospitality Management, Bachelors \- Information Technology, Bachelors \- Marketing**Certifications**

APICS \- Certified Supply Chain Professional certification (CSCP) \- American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist \- Customer Service Management \- ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) \- SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) \- Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service \- SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources**Required Skills**

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support**Language**

English**Language Proficiency \-**

Proficient \- C2**Additional Job Location \-**

• *Job Type**

Regular**Master Skill List \-**

Customer Care \- Blended**Remote Type \-**

Office**Work Shift \-**

Rotating (India)**Why join Genpact?**

• **Lead AI\-powered transformation** – Drive innovation and solve real\-world business challenges that matter
• **Make an impact** – Help global enterprises solve business challenges that matter
• **Accelerate your career** – Gain hands\-on experience, mentorship, and world\-class learning opportunities to stay ahead
• **Work with the best** – Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day
• **Thrive in a values\-driven culture** – Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress

Come join the 140,000\+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.