Process Associate – New Verticals & Client Coordination

• *Job Title: Process Associate – New Verticals \& Client Coordination**

Department \- Operations / Client Servicing

Location \- Harkesh Nagar Okhla phase \- 2

Experience \- 0 – 1 Year

Reporting To \- Team Lead / Process Manager

Employment Type \- Full\-Time

• *About the Role**

We are looking for a proactive Process Associate to manage the onboarding and day\-to\-day coordination of new business verticals and new clients. This role sits at the intersection of client servicing, internal team coordination, and data/reporting — ideal for someone with strong communication skills (English and Tamil) who is comfortable working across Excel/Google Sheets and multiple business applications.

• *Key Responsibilities**

• Handle onboarding and process setup for new verticals and new clients, understanding requirements and translating them into workable processes.
• Act as the coordination point between the in\-house team and external/client\-side teams to ensure smooth information flow and task closure.
• Share daily updates with clients on process status, pending items, and turnaround timelines.
• Compile, consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.
• Track and manage data across Excel/Google Sheets — data entry, validation, formatting, and basic formula\-based reporting.
• Maintain clear, professional communication with clients — written (email/chat) and verbal (calls) — in both English and Tamil.
• Flag process gaps, delays, or escalations to the reporting manager in a timely manner.
• Support process documentation (SOPs, trackers, checklists) as new verticals are added.

• *Required Skills \& Qualifications**

• 0–1 year of experience; freshers with strong communication skills are welcome to apply.
• Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.
• Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).
• Strong coordination and follow\-up skills — able to manage multiple stakeholders (internal \+ client) simultaneously.
• Detail\-oriented with the ability to manage and present data accurately.
• Graduate in any discipline.

• *Preferred Attributes**

• Prior exposure to client\-facing coordination or process/back\-office operations.
• Ability to multitask and adapt quickly when new verticals/clients are added.
• A proactive, ownership\-driven approach to daily reporting and follow\-ups.

• *What We Offer**

• Opportunity to work directly with new client accounts and business verticals from day one.
• Hands\-on exposure to end\-to\-end process and client coordination.
• Growth path into Senior Process Associate / Team Lead roles.

• *How To Apply**

Interested candidates can share their updated resume with the HR Team.

Name: Kumkum

Email: sukritika.singh@mis\-pl.com

Phone/WhatsApp: 92899 67815

Pay: ₹10,009\.53 \- ₹33,429\.78 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Work from home

Application Question(s)

• 1\. Do you have 0–1 year of work experience (freshers with strong communication skills are welcome)?
• 2\. Are you fluent in spoken and written English?
• 3\. Do you have working knowledge of MS Excel and Google Sheets (data entry, formulas, basic reporting)?
• 4\. Are you comfortable coordinating with both internal teams and external clients on a daily basis?
• 5\. Are you able to work onsite at Harkesh Nagar, Okhla Phase 2, Delhi?

Work Location: In person