Process Associate-Voice

• *Job Summary**
• --------------

We are looking for a diligent and enthusiastic fresher to join our team as an RCM – Voice/Semi Voice/Non Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.

• *Key Responsibilities**
• -----------------------

Make outbound calls to healthcare providers and insurers to follow up on claims and payments.

 Investigate and resolve issues with denied or underpaid claims.

 Maintain accurate records of all communications and transactions.

 Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.

 Update account\-wise customer interactions daily.

 Achieve critical performance targets.

 Ensure efficiency in line with performance targets and process guidelines.

 Identify problems and document business requirements using industry knowledge and tools.

 Follow client process workflows and HCL policy guidelines.

• *Skill Requirements**
• ---------------------

Strong verbal and written communication skills

 Focus on delivering a positive customer experience

 Should possess active listening skills

 Good data entry \& typing skills

 Ability to multitask.

 Ability to contribute to the process through improvement ideas.

 Analytical and problem\-solving skills on the process.

 To use sound judgment and take decisions.

• *Must Have Skill**
• ------------------

Healthcare \- Healthcare regulation

• *Good to Have Skill**
• ---------------------

• *Other Requirements**
• ---------------------