Process executive - UK Process

• *Location:** Coimbatore
• *Experience:** Minimum 1\+Years
• *Shift:** Rotational Shifts

• *Job Requirements**

• Minimum 1 year of experience in a UK voice process or UK customer service role.
• Excellent verbal communication skills in English, with a strong command of UK English.
• Good UK accent comprehension and the ability to communicate naturally with UK clients.
• Strong listening, interpersonal, and problem\-solving skills.
• Ability to handle customer complaints and challenging conversations professionally.
• Basic computer skills and experience using CRM or customer support tools.
• Customer\-focused attitude with a professional and positive approach.
• Willingness to work in rotational shifts based on UK business requirements.

• *Key responsibilities :**

• Experience in international BPO or UK contact centres.
• Knowledge of UK service standards and telephone etiquette.
• Experience handling inbound and outbound calls.
• Ability to achieve call centre KPIs (CSAT, AHT, and quality scores).
• Strong client communication, coordination, and problem\-solving skills.

Pay: From ₹20,000\.00 per month

Work Location: In person