Product Lead - UPI Acquiring

Job Description

• *Role Overview**

Lead the **UPI acquiring charter** for Airtel Payments Bank, owning **merchant \& payment aggregator ecosystem**, driving **product strategy, execution, regulatory alignment, and revenue growth** while ensuring **high reliability, fraud control, and superior merchant experience at scale**.

• *Key Responsibilities**

• *1\. Product Strategy \& Roadmap**

• Own the end\-to\-end roadmap for **UPI acquiring** (static and dynamic QR, intent, collect, autopay/subscriptions)
• Drive **feature enhancements** through **market \& competitor analysis** and ecosystem trends
• Perform **cost\-benefit analysis (CBA)** to prioritize high\-impact initiatives
• Manage a **well\-groomed backlog (JIRA)**, balancing **revenue growth, cost efficiency, and platform stability**
• Define and drive **quarterly \& annual roadmaps**, ensuring alignment with business goals
• Identify and work on additional opportunities leading to an incremental impact on bank’s key matrix.
• Provide **leadership visibility** via structured reviews on roadmap progress, delivery, and outcomes

• *2\. Merchant \& Aggregator Ecosystem**

• Build and scale partnerships with **Payment Aggregators and key merchants**
• Drive solutions for **merchant onboarding, activation, lifecycle management**
• Expand **online \& offline acceptance footprint** in collaboration with Alliance, GTM and sales teams

• *3\. Growth \& Monetization**

• Drive **TPV, transactions, and active merchant growth** for UPI acquiring
• Identify and scale **monetization levers** (pricing, VAS, cross\-sell opportunities)
• Optimize merchant journey: **onboarding activation engagement retention**

• *4\. Execution \& Stakeholder Management**

• Partner with **engineering teams** to ensure timely delivery (grooming, sprint planning, execution)
• Create clear **PRDs, user stories, and Figma\-based user flows/screens**
• Ensure **“First\-Time\-Right” delivery** via:

+ Well\-defined acceptance criteria \& test cases

+ Strong oversight of **UAT and release readiness**

• Drive seamless **cross\-functional collaboration** (risk, compliance, ops, finance)
• Manage **NPCI \& regulatory engagement**:

+ **Work on/with NPCI communications, circulars,** and discussions

+ Respond to regulatory queries and ensure **timely compliance implementation**

* Collaborate with **banking operations teams** to

+ Ensure smooth **refunds, reversals, and chargebacks**

+ Design \& enhance **SOPs** to improve operational efficiency

• Collaborate with Alliance team to discuss possible business opportunities and build that in product roadmap.
• Work with internal control functional teams to identify potential suspicious patterns, build rules, and define consequence management around it.
• Lead a team of 2\-3 product managers and product Ops and define career paths for them.

Work will all the stakeholders in collaborative environments.

• *5\. Risk, Compliance \& Operations**

• Ensure adherence to **RBI/NPCI guidelines**
• Strengthen **fraud detection, dispute management, and reconciliation processes**
• Optimize **settlements and merchant experience**

• *6\. Data, Monitoring \& Performance**

• Own key metrics: **TPV, success rates, merchant activation, retention, cost per transaction**
• Enable **reporting, dashboards, and real\-time alerts** for:

+ **Success/failure trends (overall \& merchant\-level)**

+ **Fraud monitoring and risk signals**

+ **System performance \& stability**

• Drive **data\-led decision\-making** and targeted merchant\-level interventions

• *Qualifications**

• 9–12 years in **payments/product management** (strong UPI acquiring experience preferred)
• Deep understanding of **UPI ecosystem, NPCI guidelines, and merchant payments**
• Experience with **Payment Aggregators / PSPs / large\-scale merchant ecosystems**
• Strong **analytical, execution, and stakeholder management skills**

Job Snapshot

Updated Date

23\-10\-2026

Job ID

Job\_11400

Function

Product.B2B

Location

APBL Gurgaon\-Sewa Tower, Gurgaon, Haryana, India

Employee Type

Employee

Hiring Type

Lateral Hires