Product Manager

• *Job Title** : Product Manager \- CRM

• *Experience** : 5\+ Years

• *Location** : Remote (India)

• *Salary** : Competitive as per industry standards

• *About Optimiser**

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

• *Key Responsibilities:**

• *Product Strategy \& Vision**·

• You will help incubate new and exciting features and products
• Develop and maintain a clear product roadmap aligned with business objectives, client requirements and hospitality market trends.
• Identify opportunities to enhance Optimiser’s competitive position in the CRM market.
• Translate the company’s commercial vision into practical product development plans.
• Ensure the platform remains scalable, user\-friendly, commercially relevant and technically robust

• *Product Roadmap and Prioritisation**

• Create, maintain and communicate the product roadmap across internal teams.
• Prioritise product initiatives based on client impact, revenue opportunity, operational importance, technical effort and strategic value.
• Ensure development priorities are clearly documented and agreed with stakeholders.

• *Requirements Gathering \& Documentation**

• Work closely with clients, sales, support, implementation, project management and technical teams to gather requirements.
• Convert business requirements into clear BRDs, FRDs, user stories, workflows and acceptance criteria.
• Create detailed product specifications for new features and enhancements.
• Ensure developers have clear, complete and practical requirements before work begins.
• Maintain product documentation, release notes and internal knowledge materials.

• *Product Development \& Delivery**

• Act as the bridge between business, clients and the technical development team.
• Lead product discussions with developers, designers, QA testers and project managers.
• Create wireframes, workflows, prototypes and development outputs.
• Ensure new features are delivered to the required quality, usability and business standard.
• Monitor progress of product development and remove blockers where required.

• *Client \& Market Research**

• Engage with clients and prospects to understand operational challenges and product needs.
• Gather feedback from users and convert this into product improvements.
• Monitor competitor products and market trends in CRM technology.
• Identify product gaps and recommend enhancements to strengthen Optimiser’s market position.

• *Product Quality \& User Experience**

• Ensure Optimiser CRM is intuitive, efficient and practical for users.
• Review product journeys to reduce unnecessary clicks, duplication and operational friction.
• Work with UI/UX resources to improve usability and consistency across the platform.
• Ensure each feature is tested against real business scenarios before release.

• *Stakeholder Collaboration**

• You will partner closely with your Product team peers to understand and continuously evaluate product roadmaps
• Be the voice of the customer \- tuned to the customer feedback channels, resolve complaints and comments by plugging feature leaks or building new features
• Work with development and testing team to ensure timely delivery of projects and features
• Ensure timely feedback from customers and share it with senior members of the team for further action

• *Integrations and Technical Coordination**

• Work with technical teams on integrations with systems such as PMS, booking engines, email platforms, calendar tools, and other APIs.
• Understand integration requirements at a functional level and ensure business logic is clearly defined.
• Ensure product design considers data flow, data ownership, permissions, audit trail and system performance.

• *Stakeholder Management**

• Work closely with the leadership team on strategic product decisions.
• Collaborate with sales and client success teams to support demos, proposals and client conversations where required.
• Support project managers and implementation teams with product clarity during client onboarding.
• Communicate product updates, priorities and timelines clearly to internal teams.
• Manage expectations with stakeholders where priorities, scope or timelines change.

• *Product Performance and Continuous Improvement**

• Define and monitor product success metrics, such as adoption, usage, client satisfaction, support tickets, feature engagement and renewal impact.
• Review feedback from support, implementation and client success teams to identify recurring issues.
• Recommend improvements to reduce support dependency and improve client self\-service.
• Ensure product decisions are based on a combination of client feedback, commercial value and data insights.

• *Requirements:**

• Minimum 5 years of strong Product Management \& Project Management experience (experience in CMS preferred)
• Should be able to deliver clear PRDs and product wireframing
• Excellent time and project management skills and the candidate should be able to multitask to deliver on project timelines across multiple teams
• Ability to work independently to initiate a scalable product
• The candidate should be able to thrive in a fast\-paced environment and to work independently and within a team
• Familiarity with product and project management like JIRA, Confluence, Wireframing tools
• Proficiency in English communication skills – both verbal and written
• Comfortable with MS Office, particularly Excel, Google docs and sheets
• Meticulous in following the company’s operating protocols
• Excellent Team player
• Strong ethics towards work

• *What we offer in return?**

• Opportunity to work in a fast\-growing organisation with the ability to make an immediate impact
• Allow your inspirational ideas to come to life in a highly creative and executional environment
• Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core
• The opportunity to challenge a high\-performing organisation and leave each day knowing you have made an impact.

• *Industry**

Information Technology and services

• *Employment Type**

Full\-time

• If you would like to pursue this opportunity further, please share your CV at **careers@optimiser.com** along with the following details: **Current CTC, Expected CTC and Notice Period**.

Pay: Up to ₹2,000,000\.00 per year

Benefits

• Provident Fund
• Work from home

Application Question(s)

• Have you worked on any CRM project from requirement gathering to go live? Please elaborate about the project. This is a mandatory requirement for the role.
• What is your current CTC per annum?
• What is your expected CTC per annum?
• What is your notice period? (in days). Please mention last working date if you have already resigned.
• How many years of relevant experience do you have?

Work Location: Remote